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# It Service Desk Analyst

- **Company:** Key Group
- **Location:** Rishton, UK
- **Contract:** Permanent contract
- **Skills:** Active Directory, Cyber Security, Microsoft Office, Windows Servers, Remote Service Software, Microsoft Dynamics 365 Finance & Operations
- **Published:** September 9, 2026
- **Apply:** https://www.collegerecruiter.com/job/2858100182-it-service-desk-analyst

## About the Role

* Strong customer service skills with excellent communication.
 * Experience in Windows Server, Active Directory, MS Office, D365, remote support tools, and more.
 * ITIL Foundation qualification or equivalent experience.
 * Ability to work in a fast-paced, agile environment.

## Description

* Log and track IT issues, ensuring colleagues receive timely updates.
 * Troubleshoot and resolve technical problems efficiently across various systems.
 * Collaborate with 3rd line support and external suppliers when needed.
 * Assist with onboarding new starters and managing system access.
 * Ensure IT security and confidentiality are upheld at all times.


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