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# IT Support Analyst

- **Company:** Proxima
- **Location:** Greater London, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, User Authentication, Cyber Security, Microsoft SharePoint, Microsoft InTune, Information Technology, User Administration, User Accounts
- **Published:** September 9, 2026
- **Apply:** https://www.collegerecruiter.com/job/2856376747-it-support-analyst

## About the Role

* Strong customer service and communication skills (user-facing role).
 * Microsoft 365 administration and troubleshooting experience.
 * Entra/AD experience
 * Intune-managed device support (laptops and mobiles).
 * Ability to work independently and own tickets through to resolution.
 * Excellent troubleshooting and analytical skills.
 * Comfortable supporting both in-office and remote users.
 * Ability to communicate technical information to non-technical users.
 * MFA (Microsoft Authenticator)
 * SharePoint administration
 * Cyber security awareness, * Curious, commercially minded, and eager to learn.
 * Comfortable working with data and structured problem-solving.
 * Confident engaging with stakeholders and contributing to team delivery.
 * Motivated by real outcomes and hands-on impact.
 * Excited to grow with a fast-expanding global consultancy.

## Description

We are looking for an IT Support Analyst to play a key role in supporting our global workforce across multiple offices. You will troubleshoot and resolve a wide range of technical issues involving Microsoft 365, Intune, Windows devices, mobile technology, and business-critical applications, ensuring colleagues receive a responsive and professional support experience. While based in our London office, you will provide support to all users across the organisation, working in a hybrid model with around three days per week in the office., * Act as the first point of contact for IT support requests.

 * Manage incidents and requests through the service desk system.
 * Diagnose and resolve hardware, software and Microsoft 365 issues.
 * Support Windows laptops and mobile devices (iOS and Android).
 * Provision and configure new user accounts, devices and access.
 * Manage the end-to-end IT onboarding and offboarding process, including preparing and configuring laptops, provisioning accounts and access, delivering IT inductions, and ensuring a smooth user experience from day one.
 * Support office technology including meeting rooms, printers and AV equipment.
 * Assist with IT projects and rollouts.
 * Participate in device lifecycle management, including laptop builds, replacements, stock management and asset tracking.
 * Support user access management, including password resets, MFA setup and troubleshooting, and permission requests.


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