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# IT Analyst

- **Company:** Neg Earth Lights Ltd
- **Location:** London, UK (Remote available)
- **Salary:** £26,566.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Android Software Development, Apple IOS, Apple Mac Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Network Troubleshooting, Azure Active Directory, Server Administration, Microsoft SharePoint, TCP/IP, Wi-Fi Technology, Microsoft InTune, Information Technology, User Accounts
- **Published:** September 9, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5875710562

## About the Role

* A qualification in computer science, information technology, or a related field, or equivalent work experience.

 * Proven experience in a 1st or 2nd line IT support role is preferred.
 * Strong technical knowledge of Windows OS, Microsoft 365, and Active Directory.
 * Excellent communication skills and a proactive attitude.
 * Ability to work in a dynamic environment.
 * Strong problem-solving skills and the ability to investigate issues logically from start to finish.

## Description

1st line Support:

 * Act as the first point of contact for all IT Support Requests.

 * Reset passwords and unlock user accounts.

 * Install, configure and support user accounts in Active Directory and Microsoft Entra ID

 * Maintain 365 environments (Exchange, SharePoint, Entra ID)

 * Assist with the onboarding and maintenance of user accounts, permissions, and decommissions.

 * Support warehouse specific devices and a variety of printers such as plotters, label printers, Officejet printers etc.

 * Log, track, and update all support tickets accurately within the service desk system, ensuring timely resolution.

 * Escalate complex technical issues to line manager.

 * Supporting the 3CX telephony platform.

 * Supporting the company's UniFi network across the warehouse and office.

2nd Line Support:

 * Support networking issues including:

 1. TCP/IP
 2. DNS
 3. DHCP
 4. VPN
 5. Wi-Fi

 * Troubleshoot hardware, software and network issues for the warehouse, office and remote-based users.

 * Support device deployment via Intune for a range of OS such as macOS, iOS, Android and Windows devices.

 * Conduct regular system updates and patches to ensure optimal performance and security of user devices.

 * Assist with server administration and system maintenance.

 * Create and maintain technical documentation and knowledge base articles.

Standard Companywide Responsibilities:

 * Any other duties as required / authorised by your Line Manager / Line Management reporting line.
 * Comply with all Health and Safety requirements.
 * Comply with all Policies and Procedures.
 * Ensuring that work areas are kept in a clean and tidy manner at all times.


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