> Markdown version of [/jobs/ext/2804767-console-operator](https://www.wearedevelopers.com/jobs/ext/2804767-console-operator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Console Operator

- **Company:** Baptist Health
- **Location:** Jacksonville, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Hospital Information Systems, Wireless Paging Systems
- **Published:** September 9, 2026
- **Apply:** https://baptistjax.wd1.myworkdayjobs.com/External_Careers/job/Baptist-Beaches/Console-Operator--Evenings--Baptist-IT-Center_2026-806997

## About the Role

* Less than one year of related experience required

Console Operator Education & Credential Requirements:

 * High School Diploma Required, High School, * Less than one year of related experience

License and Certification

 * Driver's License - DMV

## Description

* Welcoming, addressing, and ensuring first call resolution to meet the needs of internal and external callers whose calls are directed to any of our Baptist Medical Center Hospitals and stand-alone Emergency Rooms located within the Northeastern region of Florida.
 * Prioritizing, answering, and responding to incoming calls received on the internal emergency line for the Baptist Health System and alerts hospital emergency response teams through effective listening, and communicating clearly and concisely via the appropriate emergency communication management system.
 * Managing hospital emergency lines by leveraging hospital emergency procedures, notifying the necessary medical or non-medical emergency response teams, as well as local authorities when appropriate, and ensuring all documentation is completed thoroughly and accurately.
 * Acting as a gatekeeper to screen calls for hospital leadership and staff members.
 * Operating communication systems such as telephone, switchboard console, intercom, or paging systems.
 * Reviewing and maintaining knowledge of all updated policies, procedures, and hospital information across the Baptist Health system.


## Related Videos

- [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind)

## Related Articles

- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [DevOps Engineer Salary [2023]](https://www.wearedevelopers.com/magazine/203-devops-engineer-salary-2023)
- [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)
- [What is a Java Developer?](https://www.wearedevelopers.com/magazine/32-what-is-a-java-developer)
- [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)
- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)