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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Operations Technical Specialist (Weekends 12 am - 12 pm) - **Company:** Fried Frank - **Location:** New York, NY, United States - **Experience:** Expert - **Salary:** $75,000.0 - $90,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Audio Video Distribution, Microsoft Online Services, Microsoft Outlook, CompTIA Network+, CompTIA Security+, System Configuration, Data Centers, Dynamic Host Configuration Protocol, Domain Name System (DNS), Firmware, Monitoring of Systems, Information Technology Operations, Virtual Private Networks (VPN), Microsoft Office, Windows Servers, Networking Basics, Office Suite, Password Management, Software Maintenance, Remote Access Technology, Azure Active Directory, Service Pack, Software Deployment, TCP/IP, User Provisioning Software, Enterprise Software Applications, System Availability, Microsoft InTune, Information Technology, Performance Monitor, Patch Management, Laptops, Network Server, Hardware Debugging, ManageEngine, Vmware - **Published:** September 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1f558b97834a8b45 ## About the Role * Associate degree in Computer Science, Information Technology, or related field; or * Completion of a technical certification program with equivalent professional experience. * Bachelor's degree preferred. Experience Minimum five (5) years of enterprise IT support experience, preferably within a large law firm or other professional services environment. Experience supporting enterprise technologies including: * Microsoft Windows 10/11 * Microsoft Windows Server * Microsoft 365 * Active Directory / Microsoft Entra ID * VMware * Microsoft Office Suite * Printers and multifunction devices * Audio Visual (AV) technologies * VPN and remote access solutions * Endpoint management platforms (Intune or equivalent) * Enterprise monitoring tools such as ManageEngine, ThousandEyes, or similar Preferred Certifications * CompTIA A+ * CompTIA Network+ * CompTIA Security+ * Microsoft Certified Fundamentals or Associate Certifications * ITIL Foundation * VMware Certified Professional (preferred) Required Knowledge, Skills & Abilities Technical Skills * Strong troubleshooting and analytical skills * Enterprise desktop support Windows administration * Microsoft 365 administration * Active Directory / Entra ID * VMware fundamentals * Networking fundamentals (TCP/IP, DNS, DHCP, VPN) * Endpoint management * Patch management * Hardware diagnostics and repair * Basic cybersecurity awareness and best practices Professional Skills * Excellent customer service skills * Strong verbal and written communication * Ability to prioritize multiple competing tasks * Strong organizational and time-management skills * Excellent problem-solving abilities * Ability to work independently with minimal supervision * Ability to collaborate effectively within a team environment * Ability to remain calm and effective during high-pressure situations Physical Requirements * Ability to lift and move equipment weighing up to 50 pounds. * Ability to install equipment under desks, in wiring closets, and in data center environments. * Ability to sit, stand, bend, kneel, and walk for extended periods. * Ability to travel between office locations as required., The actual salary offered will be based on a number of factors including but not limited to the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. ## Description The IT Operations Technical Specialist is responsible for supporting, maintaining, and optimizing the organization's enterprise technology environment to ensure the reliable delivery of IT services. This position provides Tier 1 and Tier 2 technical support for end users while assisting with the administration, monitoring, maintenance, and troubleshooting of desktops, laptops, printers, audiovisual systems, servers, and network-connected devices. The role also supports enterprise infrastructure through proactive monitoring, software deployment, operating system and server patching, endpoint management, and incident response. Working closely with internal IT teams, vendors, and business stakeholders, the IT Operations Technical Specialist helps maintain high system availability, exceptional customer service, and compliance with organizational technology standards. This position is part of the core IT Operations team and participates in a rotating schedule that supports continuous business operations. The position schedule/work hours are Friday through Sunday, from 12:00 a.m. to 12:00 p.m., End User Support * Provide Tier 1 and Tier 2 technical support for hardware, software, operating systems, printers, audiovisual equipment, mobile devices, and peripheral equipment. * Diagnose, troubleshoot, and resolve technical issues using established incident management procedures. * Escalate complex issues to appropriate internal IT teams while maintaining ownership through resolution. * Deliver exceptional customer service through timely, professional, and effective communication. * Install, configure, relocate, and maintain desktops, laptops, monitors, docking stations, printers, and other endpoint devices. Systems Administration * Install, configure, maintain, and support Windows workstations and related hardware. * Assist with administration of Microsoft Windows Server environments. * Deploy operating system updates, software installations, security patches, and firmware updates. * Support Microsoft 365 services, including Outlook, Teams, OneDrive, and Office applications. * Assist with Active Directory / Microsoft Entra ID account administration, password management, group membership, and user provisioning/deprovisioning. * Support endpoint management platforms such as Microsoft Intune or equivalent solutions. * Perform printer administration, configuration, and troubleshooting. Documentation & Process Improvement * Create and maintain accurate documentation for incidents, procedures, system configurations, and knowledge base articles. * Maintain hardware and software asset inventories. * Recommend process improvements to enhance operational efficiency and service delivery. * Participate in technology deployments, upgrades, office moves, and IT-related projects. Collaboration * Work closely with Infrastructure, Network, Security, and Application Support teams to resolve technical issues. * Coordinate with third-party vendors for hardware repair, warranty support, and software maintenance. * Communicate technical information effectively to both technical and non-technical audiences. * Build positive working relationships across all levels of the organization., This position is a member of the IT Operations team responsible for supporting business-critical technology services. Employees in this role are expected to: * Participate in a rotating work schedule that provides operational coverage outside normal business hours, including evenings, weekends, and holidays. * Participate in an on-call rotation and respond to technology incidents within established response time expectations. * Work overtime when required during major system implementations, maintenance activities, critical production incidents, or periods of high operational demand. * Report on-site during significant operational events when remote resolution is not feasible. * Support business continuity efforts during emergencies or severe weather events in accordance with organizational policies. Additional details regarding on-call responsibilities, emergency response expectations, overtime procedures, and operational coverage requirements are outlined in the IT Operations On-Call & Emergency Coverage Addendum, which will be reviewed during the employment process. ## Related Videos - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [Does The Tech Industry Have The Best Work-life Balance?](https://www.wearedevelopers.com/magazine/427-does-the-tech-industry-have-the-best-work-life-balance) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)