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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Manager - **Company:** Thatch Corporation - **Location:** United States (Remote available) - **Salary:** $95,000.0 - $120,000.0 - **Contract:** Permanent contract - **Skills:** Customer Data Management, Data Integration, File Transfer, Systems Integration - **Published:** September 9, 2026 - **Apply:** https://www.builtincolorado.com/job/implementation-manager/11065481?handler=ApplyRedirect ## About the Role * Experience leading customer implementations, onboarding programs, change-management initiatives, or similarly complex projects. * Strong project and process management skills, with a record of keeping multiple stakeholders aligned and accountable. * Excellent customer communication, facilitation, education, and training skills. * The ability to translate unfamiliar or technical concepts into clear, practical guidance. * Comfort working with customer data, file transfers, system integrations, and technical partners. * Sound judgment and the ability to anticipate risks, manage competing priorities, and escalate issues early. * Confidence working cross-functionally and influencing people without direct authority. Experience we'd be particularly excited about * Curiosity and the motivation to develop deep expertise in ICHRA, also known as CHOICE, and the broader benefits industry. * Benefits, HR technology, payroll, or healthcare experience is helpful but not required. ## Description Remote Hiring Remotely in US 95K-120K Annually Entry level Remote Hiring Remotely in US 95K-120K Annually Entry level Leads mid-market employer implementations from pre-sale planning through launch and handoff to account management. Builds project plans, coordinates enrollment readiness, manages eligibility data and integrations, trains employers and administrators, develops communication strategies, resolves issues, and collaborates across Sales, Product, Operations, Support, Compliance, and Account Management. The summary above was generated by AI About the role We're looking for an Implementation Manager to lead our growing segment of mid-market employers through the transition to Thatch - from initial planning through a successful transition to account management. Moving from a traditional group health plan to an ICHRA, also known as CHOICE, is more than a technical implementation. It requires employers and plan administrators to adopt a new mindset, new processes, and a new way of communicating about benefits. You'll serve as a trusted guide throughout that change, helping customers make informed decisions, prepare their teams, and deliver a smooth enrollment experience for employees. This role is ideal for someone who runs exceptionally sharp processes, communicates clearly, and can bring order to complex, cross-functional work. You should be technically curious and comfortable working with data integrations, but you do not need to be an engineer. You'll also develop deep expertise in health benefits and ICHRA, also known as CHOICE, - and will become a trusted advisor to your new customers. What you'll do * Own implementations from pre-sale planning through launch and post-implementation handoff. * Build and manage clear project plans, timelines, milestones, dependencies, and escalation paths. * Lead customers through the operational and organizational changes required to adopt an ICHRA. * Educate and train employers and plan administrators, giving them the knowledge and confidence to manage their new benefits model. * Develop enrollment strategies and employee communication plans tailored to each employer's workforce. * Coordinate enrollment readiness, including eligibility data, payroll inputs, integrations, testing, and issue resolution. * Partner closely with Field Account Managers to deliver a coordinated, high-touch implementation experience. * Collaborate with Sales before handoff to validate scope, surface risks, and set clear expectations. * Work with Account Management after launch to ensure a seamless transition into the ongoing customer relationship. * Coordinate across internal teams, including Product, Operations, Support, and Compliance, to keep implementations moving. * Identify recurring friction points and turn what you learn into stronger, more scalable implementation processes. ## Related Videos - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Devouring APIs with Python](https://www.wearedevelopers.com/videos/355-devouring-apis-with-python) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [AI Agents & Agentic AI](https://www.wearedevelopers.com/videos/2017-ai-agents-agentic-ai) - [Get Your Stack Together: Building the Right Recruiting Tech](https://www.wearedevelopers.com/videos/1295-get-your-stack-together-building-the-right-recruiting-tech) - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) ## Related Articles - [Should Tech Managers Be Developers First? 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