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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Specialist - **Company:** MCKINLEY GROUP INC - **Location:** Minneapolis, MN, United States - **Salary:** $60,000.0 - $80,000.0 - **Contract:** Contract - **Skills:** Artificial Intelligence, Apple Mac Systems, Confluence, JIRA, Business Software, Business Systems, Information Technology Operations, Networking Hardware, User Environment Management, ServiceNow IT Service Management, Software Troubleshooting, Slack, Atlassian Tools, Bitbucket, User Administration, User Accounts - **Published:** September 9, 2026 - **Apply:** https://www.versique.com/opening/it-operations-specialist-48408/ ## About the Role * Foundational experience supporting IT operations, desktop support, or help desk environments. * Working knowledge of macOS and common workplace technologies. * Familiarity with Jira, Confluence, Bitbucket, Slack, Microsoft Teams, and 1Password. * Understanding of device management solutions such as Mosyle. * Experience supporting office networking equipment and connectivity. * Knowledge of IT asset management and inventory processes. * Strong troubleshooting, problem-solving, and organizational skills. * Excellent written and verbal communication skills. * Ability to document procedures, maintain knowledge-base content, and create user-facing training materials. * Understanding of basic IT security and privacy principles. * Ability to work effectively in a hybrid and distributed work environment. ## Description The IT Operations Specialist supports the day-to-day technology needs of a fast-paced organization. This role is responsible for providing technical support, maintaining core business systems, managing employee technology onboarding and offboarding, and helping ensure reliable and secure IT operations across a hybrid workforce. This position is ideal for an IT professional who enjoys solving problems, improving processes, and supporting end users., Technical Support & Service Delivery * Serve as a primary point of contact for employee technology support requests. * Troubleshoot and resolve hardware, software, access, and connectivity issues in a timely manner. * Manage and prioritize support tickets while maintaining a high level of customer service. Systems & Collaboration Platform Administration * Help maintain and support key business applications, including: + Jira + Confluence + Bitbucket + Slack + Microsoft Teams + 1Password * + Assist with user account management, permissions, and system access requests. Network & Infrastructure Support * Support office networking equipment and connectivity. * Assist with maintaining a reliable technology experience for both on-site and remote employees. * Escalate and coordinate resolution of infrastructure issues as needed. Employee Technology Lifecycle Management * Coordinate onboarding and offboarding activities for employees and contractors. * Provision and revoke access to business applications and systems. * Configure, deploy, and recover company-issued technology equipment. Asset Management * Track, maintain, and audit hardware inventory. * Administer device management processes using Mosyle and other management tools as needed. * Support equipment procurement, replacement, and retirement activities. Vendor & Process Management * Assist with managing relationships with technology vendors and service providers. * Participate in evaluating products, services, and renewals. * Identify opportunities to streamline IT processes and improve end-user experience. Security & Compliance * Support organizational security, privacy, and access-control initiatives. * Follow established policies and best practices related to technology operations and data protection. * Assist with security awareness and operational compliance activities., In a typical week, you may: * Configure and deploy laptops and user accounts for new hires using Mosyle and related tools. * Troubleshoot network, system, or application issues to minimize business disruption. * Resolve and document employee support requests through the IT ticketing process. * Maintain accurate hardware and software inventory records. * Train users on newly implemented productivity or AI-enabled tools. * Support users experiencing issues within Jira, Confluence, Bitbucket, Slack, Teams, or 1Password. * Conduct virtual onboarding sessions for remote team members. * Create and update documentation, knowledge articles, and operational procedures. * Coordinate equipment recovery and account deprovisioning for departing employees. ## Related Videos - [Improving Developer Happiness with GitOps](https://www.wearedevelopers.com/videos/54-improving-developer-happiness-with-gitops) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [MLOps – What’s the deal behind it?](https://www.wearedevelopers.com/magazine/125-mlops-what-s-the-deal-behind-it) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production)