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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow Certified System Administrator - **Company:** CareerCircle - **Location:** Atlanta, GA, United States (Remote available) - **Experience:** Experienced - **Salary:** $239,200.0 - **Contract:** Temporary contract - **Skills:** JavaScript (Programming Language), Computer-Aided Design, Application Programming Interfaces (APIs), Agile Methodology, Artificial Intelligence, Data Analysis, Computing Platforms, Confluence, JIRA, User Authentication, Automation of Tests, Software as a Service, Collaborative Software, Computer Engineering, System Configuration, Data Visualization, Data Flow Control, Identity and Access Management, Python (Programming Language), Lightweight Directory Access Protocols (LDAP), Systems Development Life Cycle, Regression Testing, ServiceNow Application Engine, Software Engineering, Data Streaming, Systems Integration, Enterprise Software Applications, Build Management, Archer IRM Practical Use Cases, Information Technology, Api Design, Interactive Whiteboards, Restful APIs, Servicenow - **Published:** September 9, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/ga/atlanta/5b102f4f-25b6-4e0f-99f9-d5a5d9dafcbd ## About the Role Dataflow Refining Dashboard Operations Leadership Automation ServiceNow Scalability Reliability Peer Review RESTful API Communication Risk Analysis Test Automation Authentications Problem Solving Maintainability Customer Service Computer Science Agile Methodology Product Management Business Valuation Data Visualization Regression Testing Workflow Management Root Cause Analysis Process Improvement Business Continuity Software Development Computer Engineering, * Bachelor's degree in Computer Science, Computer Engineering, or equivalent practical experience * 4+ years of IT/software development work experience, including at least 3 years focused on ServiceNow platform development * Proven experience with IRM/GRC ServiceNow applications * Demonstrated success designing, developing, and deploying at least 2 large-scale projects end-to-end * Practical experience following iterative and agile SDLC practices * Hands-on experience implementing ServiceNow integrations with other applications/platforms * JavaScript proficiency and understanding of REST API concepts and integration patterns (hands-on API development experience helpful but not required) * Willingness to learn other SaaS products and expand technical expertise * Familiarity with AI concepts and tools * Strong communication, collaboration, and problem-solving skills with a customer service orientation Preferred Qualifications * ServiceNow CSA (Certified System Administrator) or ServiceNow CAD (Certified Application Developer) certifications * 8+ years of IT/software experience * Hands-on API development experience * Experience evaluating or implementing AI-powered features in enterprise applications * Experience supporting other SaaS products such as NAVEX, Regology, Icertis, or iManage * Experience with Agile collaboration tools (JIRA, Confluence, Miro) Skills ServiceNow Developer, GRC, TESTING, IRM Top Skills Details ServiceNow Developer,GRC,TESTING,IRM, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Dataflow Refining Dashboard Operations Leadership Automation ServiceNow Scalability Reliability Peer Review RESTful API Communication Risk Analysis Test Automation Authentications Problem Solving Maintainability Customer Service Computer Science Agile Methodology Product Management Business Valuation Data Visualization Regression Testing Workflow Management Root Cause Analysis Process Improvement Business Continuity Software Development Computer Engineering Willingness To Learn Atlassian Confluence Business Requirements Full Stack Development Engineering Management Collaborative Software Artificial Intelligence Business Transformation Software As A Service (SaaS) Continuous Improvement Process Systems Development Life Cycle Identity And Access Management Enterprise Application Software Certified Application Developer Platform Design And Development Troubleshooting (Problem Solving) JavaScript (Programming Language) Lightweight Directory Access Protocols Application Programming Interface (API) Governance Risk Management And Compliance ServiceNow Certified System Administrator (CSA) +0 Google IT Automation with Python Google Project Management ## Description Atlassian Confluence Business Requirements Full Stack Development Engineering Management Collaborative Software Artificial Intelligence Business Transformation Software As A Service (SaaS) Continuous Improvement Process Systems Development Life Cycle Identity And Access Management Enterprise Application Software Certified Application Developer Platform Design And Development Troubleshooting (Problem Solving) JavaScript (Programming Language) Lightweight Directory Access Protocols Application Programming Interface (API) Governance Risk Management And Compliance ServiceNow Certified System Administrator (CSA), Join the company ServiceNow team as a technical leader responsible for developing, administering, and ensuring quality across our enterprise ServiceNow platform. You'll translate complex regulatory and operational requirements into scalable technical solutions while maintaining platform integrity through rigorous testing and continuous improvement., * Partner with Product Management and business stakeholders to refine requirements and ensure clarity before development * Transform complex business requirements into robust technical specifications for software components and applications * Provide guidance considering maintainability, scalability, and compatibility with future upgrades Platform Configuration & Development * Build and deploy AI features for both existing processes and potentially new tools * Configure and customize ServiceNow using best practices-balancing functionality with minimal complexity * Create and modify tables, fields, business rules, UI policies, workflows, and other platform elements * Design authentication mechanisms, roles, and permissions integrated with our Identity and Access Management platform via automated LDAP sync * Build integrations between ServiceNow and enterprise systems for seamless data flow and automation using existing iHub spokes or customized REST APIs Analytics & Reporting * Design and maintain reports, workspaces, dashboards, service portals, and data visualizations * Provide end users with actionable insights into platform performance and usage Quality Assurance & Maintenance * Conduct comprehensive testing including peer reviews and regression testing * Develop and troubleshoot Automated Test Frameworks (ATF) to maintain platform reliability * Participate in testing platform upgrades and patches to ensure business continuity * Execute timely updates including password rotations, AMI/midserver upgrades, and adaptive maintenance * Manage change activities within JIRA instance, including risk evaluation and approvals * Orchestrate migrations between instances using update sets or application repository functionality Support & Continuous Improvement * Create and maintain documentation for system processes, configurations, and troubleshooting procedures * Provide training to end-users and stakeholders * Investigate and resolve platform incidents with the appropriate level of urgency through systematic troubleshooting and root cause analysis (coordinate with ServiceNow support when needed) * Proactively identify and implement process improvements and optimizations ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [API Design - Getting Started](https://www.wearedevelopers.com/videos/33-api-design-getting-started) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Rest API Antipatterns](https://www.wearedevelopers.com/videos/100208-rest-api-antipatterns) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Got AI ideas but no money? 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