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# Technical Support Specialist

- **Company:** Leddy Group
- **Location:** Rochester, NH, United States
- **Experience:** Expert
- **Salary:** $68,411.0 - $82,014.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Issue Tracking Systems, Microsoft Office
- **Published:** September 9, 2026
- **Apply:** https://leddygroup.com/job-listing/technical-support-specialist-78789/

## About the Role

* 3-5 years of experience in technical support, service coordination, or a similar role
 * Technical education or equivalent practical experience
 * Familiarity with industrial or print production equipment
 * Knowledge of mechanical and electrical systems
 * Strong analytical and troubleshooting skills
 * Experience with internal support, ERP, or ticketing systems
 * Good written and verbal communication skills; multilingual skills are a plus
 * Ability to read and understand mechanical drawings and BOMs
 * Proficient in Microsoft Office (Excel, Outlook, Word, Teams)
 * Highly organized with attention to detail
 * Valid driver's license

## Description

* Provide phone and email-based technical support for equipment issues
 * Troubleshoot, diagnose, and document mechanical and electrical problems based on reports and diagrams
 * Read and interpret technical drawings and bills of materials (BOMs)
 * Coordinate field service schedules and provide logistical support
 * Maintain accurate records of support interactions and case resolutions
 * Participate in an on-call rotation for after-hours support coverage
 * Communicate effectively with customers, technicians, and internal departments
 * Travel occasionally as may be required for training purposes


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