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# IT Tech Support (On-site)

- **Company:** ThriveWell Tech
- **Location:** Gaithersburg, MD, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Apple TV, Software Applications, Bluetooth, Desktop Computing, Web Browsers, Microsoft Office, Networking Basics, Password Management, Phishing, Wi-Fi Technology, Tablet Computers, Malware, Information Technology, Chromecast
- **Published:** September 9, 2026
- **Apply:** https://www.wayup.com/i-j-IT-Tech-Support-On-site-ThriveWell-Tech-859540176093272/

## About the Role

Candidates should have experience supporting a variety of consumer and business technologies, including:

 + Windows and macOS operating systems
 + iPhone, iPad, Android phones, and tablets
 + Smart TVs and streaming devices (Roku, Apple TV, Fire Stick, Chromecast)
 + Home Wi-Fi networks, wireless printers, and Bluetooth devices
 + Microsoft Office/Microsoft 365, email applications, and internet browsers
 + Password management and basic networking concepts
 + Cybersecurity best practices, including virus, malware, and phishing awareness
Preferred: Experience working with older adults, senior living communities, or the retirement housing industry.
** Qualifications**

 + 1-3 years of desktop support, help desk, or technical support experience preferred.
 + Strong customer service and interpersonal skills.
 + Ability to explain technology in simple, non-technical language.
 + Patient, courteous, and service-oriented personality.
 + Ability to lift up to 25 pounds when moving or installing equipment.
 + Valid driver's license and reliable transportation if supporting multiple community locations.
** Education** :

 + High school diploma or equivalent required.
 + Associate degree in Information Technology preferred.

## Description

The Resident Technology Support Specialist provides personalized, hands-on technology support to residents, helping them confidently use and enjoy a wide range of everyday technology. This role combines strong technical skills with exceptional customer service to deliver on-site troubleshooting, device setup, technology education, and ongoing support. The ideal candidate is patient, approachable, and passionate about helping others navigate technology in a clear and understandable way.

 + Provide personalized technology support and troubleshooting for residents.
 + Assist with computers, smartphones, tablets, smart TVs, streaming devices, printers, Wi-Fi, and other connected technology.
 + Set up devices, software applications, email accounts, and video conferencing tools.
 + Educate residents on cybersecurity, online safety, and best practices for using technology.
 + Deliver technology orientation and support for new residents.
 + Document service requests and escalate complex issues as needed.
 + Communicate technical information in a clear, patient, and easy-to-understand manner.
 + Conduct occasional group technology training sessions and workshops.


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