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# 1st Level Supporter - Bonn

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Bonn, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Software Distribution
- **Published:** September 9, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=157981

## About the Role

Erfolgreich abgeschlossene informationstechnische Berufsausbildung oder vergleichbare Qualifikation Erste Berufserfahrung in einer vergleichbaren Position Sicherer Umgang mit den gängigen Windows Betriebssystemen und Erfahrungen im Umgang mit Ticketsystemen Ausgeprägtes technisches Verständnis und Serviceorientierung Selbstständige und lösungsorientierte Arbeitsweise

## Description

Klassifizieren von Kundenanfrage von Useranfragen inkl. Anlegen und Verwalten der Tickets Analyse der Störungsmeldungen und deren Bearbeitung im 1st Level sowie ggf. deren Weiterleitung an nachgelagerte Einheiten Nachverfolgung der Tickets und Dokumentation von Workarounds und Lösungen Unterstützung bei Rollout-Projekten durch den Aufbau und die Installation der Hardware Verwaltung und Inventarisierung des IT-Equipments


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