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# IT-Service Desk - Köln

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Köln, Germany (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Office, Information Technology, User Accounts
- **Published:** September 9, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=372771

## About the Role

Abgeschlossene Berufsausbildung im IT-Bereich oder vergleichbare Qualifikation Erste Berufserfahrung im IT-Support oder Service Desk Gute Kenntnisse in Windows-Betriebssystemen, MS Office und Netzwerktechnologien Ausgeprägte Serviceorientierung und Kommunikationsfähigkeit Sehr gute Deutschkenntnisse, gute Englischkenntnisse von Vorteil

## Description

Annahme, Analyse und Lösung von IT-Störungen (1st-Level-Support) Betreuung der Benutzer bei Hard- und Softwareproblemen vor Ort und remote Dokumentation von Supportanfragen im Ticketsystem Pflege von Benutzerkonten und Rechten (z.?B. Active Directory) Zusammenarbeit mit dem 2nd-Level-Support und IT-Dienstleistern


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