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# IT-Support - First Level - Köln

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Köln, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Office
- **Published:** September 9, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=371131

## About the Role

Abgeschlossene IT-Berufsausbildung oder vergleichbare Qualifikation Erste Erfahrung im IT-Support von Vorteil Kenntnisse in Windows-Betriebssystemen und MS Office Serviceorientierung und Kommunikationsstärke Sehr gute Deutschkenntnisse, gute Englischkenntnisse

## Description

Annahme und Bearbeitung von IT-Support-Anfragen im 1st-Level-Bereich Analyse und Behebung von Hard- und Softwareproblemen Dokumentation der Supportfälle im Ticketsystem Weiterleitung komplexer Anfragen an den 2nd-Level-Support Unterstützung bei der Einrichtung von IT-Arbeitsplätzen


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