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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Manager - **Company:** Reed - **Location:** Banbridge, UK - **Salary:** £45,000.0 - £55,000.0 - **Contract:** Permanent contract - **Skills:** Cyber Security, IT Management - **Published:** September 9, 2026 - **Apply:** https://www.reed.co.uk/jobs/it-manager/57322577 ## About the Role * Significant experience managing an IT support or service desk function, including direct line management * Proven track record of running IT service desk operations, including ticketing systems, incident and service request management, and delivery against agreed SLAs. * Experience managing relationships with IT suppliers and support partners, including monitoring performance and supporting contract reviews. * Strong working knowledge of ITSM principles and practice. * Excellent stakeholder management skills, able to build credibility and working relationships with managers across the business. * Strong customer-focused mindset, with a commitment to delivering a high-quality service and a positive user experience. * Clear, confident communicator, able to translate technical issues into business language for non-technical audiences. * Resilient and level-headed under pressure, capable of managing major incidents and competing business priorities. * Strong organisational and prioritisation skills to manage team workload, resourcing, and competing business demands. ## Description Join an industry leader in the UK's & Ireland's manufacturing sector who are looking for an IT Service Delivery Manager to lead our IT support function, ensuring our technology systems operate smoothly and efficiently across the business. Day-to-Day of the Role: * Leadership & Management: + Lead, manage, and develop the IT Support team. + Set objectives, manage performance, and support career development. + Conduct regular one-to-ones and performance reviews. + Plan team workload and resources. + Foster a professional, customer-focused team culture. + Act as the escalation point for operational and people-related issues. * Service Delivery: + Manage the operation of the IT function. + Own the IT service desk + Ensure incidents and service requests are resolved within agreed targets. + Monitor service performance and identify improvement opportunities. + Oversee device deployment, onboarding, and offboarding activities. + Lead major incident response and service restoration activities. * Continuous Improvement: + Improve support processes, service quality, and user experience. + Reduce recurring issues through root cause analysis. + Ensure support documentation and knowledge articles remain up to date. + Support the introduction of new technologies and services. * Stakeholder & Supplier Management: + Build strong relationships across the business. + Work with managers to understand business needs and priorities. + Manage relationships with IT suppliers and support partners. + Monitor supplier performance and support contract reviews. * Governance & Compliance: + Support cyber security, data protection, and IT governance requirements. + Maintain operational procedures and documentation. + Contribute to business continuity and disaster recovery planning. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Should Tech Managers Be Developers First? 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