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# Senior Information Technology Support Engineer

- **Company:** JNC Recruitment Limited
- **Location:** Hampshire, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Application Firewall, JIRA, Databases, Windows PowerShell, Information Technology, User Accounts
- **Published:** September 9, 2026
- **Apply:** https://www.collegerecruiter.com/job/2840693562-senior-information-technology-support-engineer

## About the Role

* Extensive IT support and systems administration experience
 * Experienced supporting both Windows and Mac operating systems
 * Strong understanding of Windows CMD and/or PowerShell
 * Server Manager and Configuration experience
 * Networking administration and maintenance experience
 * Understanding of security, including firewall administration and email security practices
 * Endpoint protection experience (Sophos preferable)
 * ITIL certification and/or experience in ITIL environments
 * The ability to effectively manage and prioritise workloads
 * Experience with Asset Management (Jira Assets preferable)

## Description

* Responding to tickets and issues raised via service management platform, direct message and monitoring, ensuring SLAs are met and escalating issues as appropriate
 * Carrying out root cause analysis and preventative measures as well as post incident reviews to ensure problems do not recur
 * Reviewing any potential IT changes to ensure production will not be negatively impacted
 * Installing, configuring and maintaining user hardware services
 * Updating asset holdings on relevant databases
 * Setting up and administering user accounts


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