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# Helpdesk Engineer

- **Company:** The Juno
- **Location:** Bishop's Stortford, UK
- **Salary:** £26,500.0 - £28,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Cyber Security, Networking Basics, Windows PowerShell, Azure Active Directory, Cloud Services, Windows Desktop, Microsoft InTune
- **Published:** September 9, 2026
- **Apply:** https://www.collegerecruiter.com/job/2854918393-helpdesk-engineer

## About the Role

This is an excellent opportunity for someone with previous IT support experience (1st line) who enjoys solving technical problems, building relationships with customers, and working with a wide range of technologies., * Previous experience within an IT Support, Helpdesk, Service Desk, or MSP environment.

 * Strong troubleshooting and problem-solving skills.
 * Experience supporting Microsoft 365 environments.
 * Good understanding of Windows desktop operating systems.
 * Excellent communication and customer service skills.
 * Ability to prioritise workload and manage competing demands effectively.
 * A positive, proactive attitude with a strong sense of ownership.
 * Full UK driving licence.

Desirable

 * Microsoft Intune experience.
 * Knowledge of Microsoft Entra ID.
 * Backup and disaster recovery experience.
 * Basic networking knowledge.
 * Experience with cyber security tools and best practices.
 * PowerShell or automation experience.
 * Microsoft certifications.

## Description

* Provide remote technical support for incidents and service requests.
 * Troubleshoot and resolve issues across Microsoft 365, Windows environments, networking, cloud services, and business applications.
 * Take ownership of support tickets from initial diagnosis through to resolution.
 * Escalate complex issues where specialist support is required.
 * Maintain regular communication with customers and provide meaningful updates throughout the support process.
 * Accurately prioritise, manage, and document support requests.
 * Assist with on-site visits, installations, and project work when required.
 * Create and maintain technical documentation and knowledge base articles.
 * Identify recurring issues and opportunities for service improvement.
 * Support cyber security best practices and assist with security-related initiatives.
 * Contribute to team objectives and help drive continuous improvement across the service desk.


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