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# Endpoint Support Engineer - Band 5

- **Company:** Triumph Consultants Limited
- **Location:** Norwich, UK
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, System Configuration, Desktop Computing, Citrix Systems, Remote Service Software, Peripherals, Information Technology, Laptops
- **Published:** September 9, 2026
- **Apply:** https://www.collegerecruiter.com/job/2856363112-endpoint-support-engineer--band-5

## About the Role

* Experience providing second-line desktop/endpoint support.
 * Strong knowledge of Active Directory and Microsoft Windows 11.
 * Experience with Microsoft 365 and Citrix.
 * Knowledge of endpoint hardware, software and peripherals.
 * Experience working within a customer-focused IT environment.
 * Strong troubleshooting and problem-solving skills.
 * Excellent communication and customer service skills.
 * Microsoft certification, ITIL Foundation or equivalent knowledge/experience.
 * A proactive, professional and calm approach to technical support.
 * Heathcare/public-sector IT experience and knowledge of ITIL environments would be advantageous.

## Description

Location: Norwich, Coverage: Norfolk & Suffolk, Hours: Monday-Friday, 37.5 hours per week, Start: ASAP, Contract: 3 months, Role: Endpoint Support Engineer, Band: 5, Candidates must hold a full UK driving licence and have access to a vehicle, as the role involves travelling between Trust site, You will provide second-line IT support to clinical and corporate users, resolving technical incidents and supporting the maintenance, deployment and improvement of IT hardware and software., * Providing second-line technical support remotely and on-site.

 * Diagnosing and resolving hardware and software incidents.
 * Installing, configuring and maintaining desktops, laptops, peripherals and telephones.
 * Supporting Windows 11, Microsoft 365 and Citrix environments.
 * Managing Active Directory users, computers and security groups.
 * Using remote support tools to investigate and resolve technical issues.
 * Managing IT incidents and requests through the Service Desk system.
 * Supporting hardware refreshes, equipment rollouts, moves and changes.
 * Maintaining endpoint asset records and supporting antivirus/security systems.
 * Liaising with third-party suppliers when required.
 * Escalating incidents appropriately and working within agreed SLAs.
 * Providing excellent customer service to clinical and corporate users.


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