> Markdown version of [/jobs/ext/280667-help-desk-technician-tier-3](https://www.wearedevelopers.com/jobs/ext/280667-help-desk-technician-tier-3). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - Tier 3 - **Company:** EAST TEXAS CHARTER SCHOOLS - **Location:** Dulles, VA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Cloud Computing, Hyper-V, Windows PowerShell, Azure Active Directory, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Backup and Restore, Computer Network Technologies, Firewalls (Computer Science), Fortinet, Hardware Infrastructure, 3-tier Architectures, Vmware - **Published:** May 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f20405a3b5da6a8a ## About the Role Do you have experience in macOS support?, * 5+ years in IT, with 3+ years in an MSP environment * Expertise in Microsoft 365, Azure AD, and Entra ID * Strong experience with Windows and Apple/macOS environments * Strong experience with PowerShell * Networking knowledge (TCP/IP, VLANs, firewalls - Fortinet, Meraki, Sophos) * Experience with backup & disaster recovery solutions * Experience supporting hybrid and fully cloud-based organizations * Familiarity with RMM and PSA tools (ConnectWise preferred), * Certifications such as Security+ and/or Network+ * AZ-100, AZ-700, AZ-900 * Experience with Google Admin * Experience with virtualization platforms (VMware, Hyper-V) Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc. "In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire." ## Description We are seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk. This role requires deep expertise across cloud platforms, hybrid environments, and networking along with strong communication skills and the ability to resolve complex technical problems that may not have a clear, documented solution., * Act as Tier 3 escalation point for the service desk * Support cloud, hybrid, and on-prem infrastructure environments * Lead troubleshooting across servers, networks, virtualization, and security * Update documentation and standard operating procedures, as needed * Mentor Tier 1 and Tier 2 engineers ## Related Videos - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Hacking MSSQL on Cloud. All of them. How I became sysadmin on Azure, AWS, GCP and Alibaba.](https://www.wearedevelopers.com/videos/100339-hacking-mssql-on-cloud-all-of-them-how-i-became-sysadmin-on-azure-aws-gcp-and-alibaba) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)