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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 IT Support Specialist - Grand Rapids MI - **Company:** Applied Innovation - **Location:** Grand Rapids, MI, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Antivirus Softwares, Apple Mac Systems, Microsoft Outlook, CompTIA Network+, Dynamic Host Configuration Protocol, Domain Name System (DNS), Network Troubleshooting, Network Attached Storage (Server Appliance), Server Administration, Wireless Networks, Internet Protocol Telephony, Web Filtering, Information Technology, Network Server, Server Operating Systems & Platforms - **Published:** May 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f1169299af56241f ## About the Role Do you have a valid Driver's License license?, Do you have experience in Network troubleshooting?, Do you have a High school diploma or GED?, To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. * Strong customer service and communication skills. * Ability to troubleshoot and solve technical problems efficiently. * Basic knowledge of networking, operating systems, and common IT tools. * Ability to follow standard procedures and document work accurately. * Comfortable working in a fast-paced, client-focused environment. * Understanding and alignment with the organization's core values. Education/License/Experience Requirements: * High School Diploma required. * Minimum of 3 years of experience in IT support or help desk environment. * Valid Driver's License with a clean driving record (no DUIs in the past 5 years). * MSP experience is advantageous. * CompTIA A+, CompTIA Network+, Microsoft Certified Professional (MCP), or other relevant certifications are strongly preferred. ## Description * Install, configure, and support customer IT environments, including user workstations, servers, and infrastructure devices. * Troubleshoot, resolve, and escalate technical issues as needed to ensure timely resolution. * Maintain and update client documentation within the document retention system. * Identify opportunities for process improvements and recommend procedural enhancements. * Respond to and support customer phone calls as required. * Provide guidance, mentorship, and technical support to Tier 1 IT Technicians. * Support and maintain Windows PC, macOS, and server operating system environments. * Demonstrate working knowledge of Microsoft Office applications, including Microsoft 365, Outlook, Excel, and Word. * Administer and manage Microsoft 365 environments. * Perform Active Directory administration and support on-premises Exchange environments. * Manage web content filtering, antivirus and endpoint protection tools. * Support DNS, DHCP, wired and wireless network connectivity. * Assist with server administration and network-attached storage devices. * Support and maintain cloud-based VoIP systems. * Deliver excellent customer service and end-user support. * Maintain a high level of professionalism, dependability, organization, and attention to detail while managing multiple tasks. * Quickly learn, understand, and manage new IT systems and technologies. * Demonstrate strong flexibility and problem-solving skills. * Experience with Cisco Meraki environments, preferred. * Experience with the ConnectWise suite, highly preferred. * Other duties as assigned. ## Related Videos - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) - [Lies, Damned Lies and Large Language Models](https://www.wearedevelopers.com/videos/1231-lies-damned-lies-and-large-language-models) - [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead) - [Perfect Pitch: Unveiling the Mathematical Symphony Behind a Guitar Tuner](https://www.wearedevelopers.com/videos/1095-perfect-pitch-unveiling-the-mathematical-symphony-behind-a-guitar-tuner) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)