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# Fachinformatiker Schwerpunkt 1st Level Support - Solingen

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Solingen, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Systems Integration
- **Published:** September 9, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=298751

## About the Role

Erfolgreich abgeschlossene Berufsausbildung zum Fachinformatiker (m/w/d) Systemintegration oder vergleichbare Qualifikationen Berufserfahrung im Bereich Hard- und Software sowie mit Windows-Betriebssysteme Kommunikationsstärke, analytisches Denkvermögen und eine schnelle Auffassungsgabe Hohe Einsatzbereitschaft sowie Problemlösungskompetenz sowie ein ausgeprägtes Dienstleistungsverständnis

## Description

Abwicklung aller Supportanfragen im 1st Level im Software- und Hardwarebereich per Ticketsystem, Telefon und E-Mail inklusive Fehleranalyse, -lösung und -dokumentation Erfassung von spezifischen Problemstellungen und Weiterleitung an den 2nd Level Support Installieren, Konfigurieren und Verwalten von Endgeräten (Laptop, Smartphone, Drucker), inkl. Einrichtung von IT-Arbeitsplätzen Implementierung und Installation sowie Update von Software-Programmen


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