> Markdown version of [/jobs/ext/2807029-it-support-1st-level-bonn](https://www.wearedevelopers.com/jobs/ext/2807029-it-support-1st-level-bonn). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support - 1st Level - Bonn

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Bonn, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Office, Systems Integration, Information Technology
- **Published:** September 9, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=370711

## About the Role

Abgeschlossene Berufsausbildung im IT-Bereich oder vergleichbare Qualifikation (z.B. Fachinformatiker Systemintegration) Erste Erfahrung im IT-Support von Vorteil Sehr gute Deutschkenntnisse, gute Englischkenntnisse Grundkenntnisse in Windows-Betriebssystemen und MS Office Serviceorientierte, kommunikative und lösungsorientierte Arbeitsweise

## Description

Annahme, Priorisierung und Bearbeitung von IT-Supportanfragen (1st Level) Unterstützung der Anwender bei Hard- und Softwareproblemen Dokumentation der Störungen und Lösungswege im Ticketsystem Weiterleitung komplexer Anfragen an den 2nd Level Support Unterstützung bei der Einrichtung und Installation von Endgeräten Mitwirkung an IT-Projekten und Systemverbesserungen


## Related Videos

- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [AI Agents & Agentic AI](https://www.wearedevelopers.com/videos/2017-ai-agents-agentic-ai)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [Physical AI: The Era of Intelligent Machines](https://www.wearedevelopers.com/videos/100141-physical-ai-the-era-of-intelligent-machines)
- [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel)
- [Boost Productivity with AI: Figma & Playwright MCP Workflows - Aris Markogiannakis](https://www.wearedevelopers.com/videos/1768-boost-productivity-with-ai-figma-playwright-mcp-workflows-aris-markogiannakis)

## Related Articles

- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)
- [German Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/328-german-business-culture-and-etiquette)
- [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)