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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation & Support Manager - **Company:** Comtech LLC - **Location:** United States - **Experience:** Expert - **Salary:** $93,000.0 - $101,700.0 - **Contract:** Permanent contract - **Skills:** Automatic Call Distributor, Ethernet, Monitoring of Systems, Session Initiation Protocols, Multicasting, Network Architecture, Network Protocols, TCP/IP, Computer Network Operations - **Published:** September 9, 2026 - **Apply:** https://jobs.military.com/career/331472/implementation-support-manager-colorado-co-broomfield ## About the Role * 6+ years of Emergency Services Telecom experience.\n * Demonstrated expertise in NG911 systems, PSAP operations, and public safety communications.\n * Proven experience in NOC, Tier 2/Tier 3 support, or network operations support.\n * Strong understanding of networking protocols (SS7, TCP/IP, SIP, multicast, Ethernet, etc.) and monitoring tools.\n * Exceptional technical leadership and people management skills.\n * Strong organizational, planning, and execution capabilities.\n * Analytical mindset with proven troubleshooting/problem-solving expertise.\n * Outstanding communication and presentation skills, including executive-level reporting.\n * Ability to thrive in a fast-paced, high-visibility role requiring both strategic oversight and hands-on execution.\n * NG911/Public Safety or Telecommunications background strongly preferred.\n ## Description The Implementation & Support Manager is a technical, hands-on role responsible for coordinating, executing, and supporting the deployment of NG911 and ESInet services. This position manages implementation activities and serves as a subject matter expert across pre-deployment planning, acceptance test plans (ATP), and post-implementation support.\n \n The ideal candidate brings deep technical expertise in public-safety communications, strong operational discipline, and the ability to work cross-functionally with engineering, NOC, operations, and customer teams. This role requires excellent problem-solving abilities, attention to detail, and comfort operating in a fast-paced, high-impact environment.\n \n \nResponsibilities:\n \n \n * Lead the successful delivery of NG911 deployments, ensuring timelines, quality, and scope are met.\n * Drive testing, integration, and migration readiness activities across PSAPs and OSPs.\n * Provide subject matter expertise on NG911 call flow, systems, and processes.\n * Collaborate with project leads, subcontractors, and stakeholders to manage technical integrations.\n * Lead and coordinate NG911 and ESInet implementation activities, ensuring accurate configuration, testing, and successful service activation.\n * Manage pre-implementation tasks such as requirements validation, technical planning, documentation prep, and customer readiness.\n * Execute and oversee Acceptance Testing Plan (ATP) activities, including troubleshooting, validation, and issue resolution.\n * Serve as a technical subject matter expert (SME) for NG911, PSAP operations, call routing, and public-safety network architecture.\n * Provide and/or coordinate Tier 2/Tier 3 support for complex NG911-related issues, collaborating closely with Engineering and the NOC.\n * Perform post-implementation support, ensuring smooth transition to production, monitoring performance, and resolving escalations.\n * Maintain detailed documentation, implementation plans, test results, and operational runbooks.\n * Deliver clear updates, technical reports, and executive-level summaries on project status, risks, and performance metrics.\n * Identify gaps in processes or configurations and drive continuous improvement in implementation and support workflows.\n * Coordinate vendor interactions and inter-team communication to ensure timely issue resolution and service stability.\n ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Gashlycrumb Tinies of AI Networking You Must Know (or Languish!)](https://www.wearedevelopers.com/videos/2067-the-gashlycrumb-tinies-of-ai-networking-you-must-know-or-languish) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Should Tech Managers Be Developers First? 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