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# Technical Support Engineer| Ebeam OR High Vacuum

- **Company:** KLA-Tencor
- **Location:** Chandler, AZ, United States
- **Experience:** Experienced
- **Salary:** $77,002.0 - $130,915.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, RAID, Microsoft Office, Microsoft PowerPoint, Power BI, Software Deployment, Subsystems, Systems Integration, Data Analytics
- **Published:** September 9, 2026
- **Apply:** https://kla.wd1.myworkdayjobs.com/Search/job/Chandler-AZ/Technical-Support-Engineer--Ebeam-OR-High-Vacuum_2639932-1

## About the Role

* At least 5 years of semiconductor metrology tool maintenance experience.
 * Must be able to travel domestic and international of at least 30%
 * Hands-on experience in hardware and software integration, testing and troubleshooting in semiconductor wafer inspection systems is an advantage
 * Excellent data analytical and diagnostic skills
 * Good presentation and communication skills
 * Proficient with all Windows office suite applications such as Excel, PowerPoint, Power BI
 * Hands-on experience with E-Beam products is highly preferred.
 * High Vacuum experience preferred.
 * Basic knowledge of Electron beam microscopy.
 * Strong project management skills are a plus., * 5 years of related experience with a Bachelors degree; or 3 years experience with a Master's degree; or equivalent experience

## Description

Procedure Validation & Improvement

 * Review and validate technical procedures (e.g., eSL10, eDRX1) on in-house tools prior to production deployment.
 * Ensure clarity, accuracy, and safety prioritization in Issue Correction Requests (ICRs).

ICR Lifecycle Ownership

 * Manage the end-to-end lifecycle of ICRs, from submission through resolution.
 * Coordinate tool validation, stakeholder communication, and post-release reviews.

Escalation Handling & POA Execution

 * Lead technical escalations by identifying root causes and executing structured Plans of Action (POAs).
 * Collaborate with engineering and service teams to ensure timely resolution.

Cross-Regional Support & Shift Coverage

 * Participate in Follow-the-Sun (FTS) support programs, including 5x24 or 7x24 coverage models.
 * Ensure seamless handoffs and consistent customer experience across global hubs.

Technical Documentation & Knowledge Transfer

 * Maintain organized documentation of tool issues, fixes, and best practices.
 * Contribute to internal knowledge bases and training materials.

Customer Engagement & Case Intake

 * Interface with field teams and customers to intake support cases using structured engagement forms.
 * Gather detailed logs, problem statements, and target metrics for efficient troubleshooting.

Tool & Subsystem Expertise

 * Develop deep technical knowledge of E-Beam subsystems (e.g., TMAC, ASC, CSSI, RAID).
 * Support diagnostics and contribute to subsystem-level issue resolution.


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