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# Technical Support Engineer

- **Company:** Future plc
- **Location:** Greater London, UK (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** 4G (Telecommunication), Microsoft Windows, Application Programming Interfaces (APIs), Command-Line Interface, Databases, System Configuration, Event Logging, Networking Hardware, IP Addressing, Virtual Private Networks (VPN), Networking Basics, SQL Databases, Network Routers, Cloud Platform System, Backend
- **Published:** September 9, 2026
- **Apply:** https://www.collegerecruiter.com/job/2856376871-technical-support-engineer

## About the Role

This is a junior role, and fundamentals, honesty and appetite to learn matter more than years on a CV.

 * Around 1-2 years' hands-on experience in IT support, infrastructure or technical operations, or strong fundamentals you can demonstrate from projects, a home lab or study
 * Networking basics you can explain in plain English: what a switch and a router do, what an IP address is, what a VPN is for
 * A structured instinct when something goes offline: check power, then the network, then the device
 * Some awareness of APIs and SQL. You don't need to be fluent, knowing what they are and wanting to use them is enough
 * Solid Windows knowledge: event logs, command line, system configuration
 * Organised, reliable and calm when something breaks on a live site

## Description

Every site runs on cameras, payment kiosks, edge devices and 4G connectivity, and all of it has to work around the clock. When a camera drops offline, a kiosk misbehaves or a site stops reporting data, you'll be part of the team working out why and putting it right, usually remotely.

 * Monitoring the health of cameras, kiosks and network equipment across 150+ car parks
 * Diagnosing and fixing faults across devices, networks and the backend platform, methodically
 * Preparing, configuring and shipping hardware for new sites, and supporting launches
 * Keeping inventory, configuration and documentation accurate
 * Managing your own ticket queue with clear notes and sensible prioritisation
 * Learning constantly from the TechOps team, the developers, and the estate itself, A genuinely broad skillset in one role: networking, IoT devices, monitoring, APIs, databases and cloud systems, all on a live estate where your work has visible impact the same day. You'll be coached and supported as you grow, with clear standards and experienced engineers around you.


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