> Markdown version of [/jobs/ext/2808128-trackside-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/2808128-trackside-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Trackside IT Support Engineer - **Company:** Franklin Fitch Limited - **Location:** West Midlands, UK - **Contract:** Temporary contract - **Skills:** Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Local Area Networks, Microsoft Office, TCP/IP, Wide Area Networks, Information Technology, Network Support, Performance Monitor - **Published:** September 9, 2026 - **Apply:** https://www.collegerecruiter.com/job/2850544142-trackside-it-support-engineer ## About the Role Are you passionate about motorsport and technology? We have an exciting opportunity for a Trackside IT Support Engineer to join a dynamic team at a prestigious client site in the Midlands. This role is ideal for an IT professional who thrives in fast-paced, high-pressure environments and excels in delivering top-tier customer service., * Technical Expertise: Proficiency in Windows 10/11, Microsoft Office/365, Active Directory, Group Policy Management, and networking (TCP/IP, DNS, DHCP, WAN, LAN). Experience with storage systems and performance monitoring tools is beneficial. * Customer Service Focus: A strong, customer-centric attitude with the ability to consistently deliver excellent service. * ITIL Knowledge: ITIL Foundation certification is required, along with practical experience in service management. * Team Player: Ability to build positive relationships within the team and with external partners, while providing additional support when needed. * Flexibility: Willingness to provide out-of-hours support, including on-site trackside and race team assistance, on a rota basis., * ITIL Foundation Certification * Degree or equivalent experience * Strong communication skills in English (written and spoken) * Microsoft Certifications * Interest in motorsports, * Adaptable to a high-pressure, ever-changing environment. * Customer-Focused with a dedication to delivering exceptional service. * Approachable and a strong communicator within team environments. If you're an IT professional with a passion for motorsport and a strong background in IT support, this role offers the chance to work in a thrilling industry. You'll play a key role in supporting trackside teams and driving IT service excellence. ## Description Step into a unique role that combines cutting-edge technology with the excitement of motorsport. You'll provide critical infrastructure and network support in a high-performance setting, ensuring smooth operations both trackside and off., * Operational Support: Deliver 1st class IT operational support, particularly in Trackside & TestOps areas, ensuring uninterrupted service during race seasons. * Collaboration: Work closely with a small, specialized team to support key stakeholders and maintain exceptional IT service. * Race Day IT Support: Provide dedicated 24/7 remote support to trackside staff during high-pressure race days and testing. * Service Excellence: Prioritize tasks effectively and manage customer expectations, delivering technical and operational solutions within strict SLAs and deadlines. * Continuous Improvement: Identify and implement enhancements to IT services and processes to improve reliability, performance, and security. ## Related Videos - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Culture Starts With You: Rethinking Leadership in 2025](https://www.wearedevelopers.com/videos/1715-culture-starts-with-you-rethinking-leadership-in-2025) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)