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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer (SC Cleared) - **Company:** Gazelle Global - **Location:** Leiston, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Configuration Management Databases, Network Connections, Azure Active Directory, Tablet Computers, Microsoft InTune, SC Clearance - **Published:** September 9, 2026 - **Apply:** https://www.collegerecruiter.com/job/2856364289-it-support-engineer-sc-cleared ## About the Role * Experience supporting and managing mobile devices using Microsoft Intune. * Knowledge of device provisioning, deployment, and lifecycle management processes. * Experience with asset management, inventory control, and CMDB updates. * Strong first-line (L1) support, troubleshooting, and customer service skills. * Excellent organisational, communication, and documentation abilities. * Experience supporting tablet deployment programmes in enterprise environments. * Knowledge of Microsoft 365, Azure AD/Entra ID, and mobile device security policies. * Familiarity with ITIL-based incident, request, and asset management processes. * Experience conducting stock audits, device logistics, and chain-of-custody management. * SC Clearance (or ability to obtain and maintain SC Clearance). ## Description We are seeking a Tablet Support Engineer (SC Cleared) to support the Tablet Device Management and Distribution Programme. This role is responsible for the day-to-day management, deployment, and support of tablet devices across the organisation., * Manage and support tablet devices through Microsoft Intune, including device enrolment, configuration, compliance monitoring, and policy deployment. * Perform Level 1 operational support for tablet-related incidents, service requests, and access requests. * Ensure all tablet devices are configured according to organisational standards and security requirements. * Support device lifecycle activities including provisioning, refresh, replacement, and decommissioning. 2. Device Deployment, Allocation & Setup * Receive, record, stage, and prepare tablet devices for deployment. * Configure and validate tablets prior to user allocation and handover. * Allocate and issue devices to end users, ensuring accurate tracking of assigned assets. * Support user onboarding activities, including account setup, application access, and connectivity validation. 3. Post-Deployment Validation & Testing * Perform post-build and post-enrolment checks to ensure devices are fully operational. * Validate device functionality, user authentication, network connectivity, application access, and compliance status. * Conduct quality assurance checks and maintain deployment records using approved checklists. * Ensure devices meet service and operational standards before user handover. 4. End-User Support & Guidance * Provide first-line support for tablet-related incidents and user queries. * Assist users with tablet functionality, applications, email access, connectivity, and troubleshooting. * Deliver basic user guidance and onboarding support to ensure effective device adoption. * Support floor-walking and hypercare activities during deployment and transition periods. 5. Asset Management & CMDB Maintenance * Maintain accurate asset records within the Configuration Management Database (CMDB) and associated asset management systems. * Record device allocations, returns, replacements, and stock movements. * Maintain chain-of-custody documentation and audit records for all deployed devices. * Ensure compliance with organisational asset management and governance processes. 6. Stock Management & Inventory Control * Manage tablet inventory levels, including receiving, storing, issuing, and returning devices. * Maintain secure storage of tablets within designated cabinets and storage locations. * Conduct regular stock audits and reconcile inventory records. * Support forecasting and replenishment activities to ensure sufficient device availability. * Diagnose and resolve common tablet hardware, software, and configuration issues. * Escalate complex technical issues to relevant support teams, Intune administrators, or engineering specialists. * Track incidents, service requests, and defects through agreed support processes. * Support continuous service improvement by identifying recurring issues and trends. ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Football for Good: Hackathon Finals - Live Pitches & Awards](https://www.wearedevelopers.com/videos/100330-football-for-good-hackathon-finals-live-pitches-awards) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [A Brief History of Data Storage](https://www.wearedevelopers.com/videos/974-a-brief-history-of-data-storage) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)