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# Technical Support Engineer

- **Company:** abtec Managed IT
- **Location:** Bolton, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IMac, Microsoft Azure, VoIP, Cyber Security, Windows Servers, Office365, Firewalls (Computer Science), Microsoft InTune, Casper Suite, Cisco
- **Published:** September 9, 2026
- **Apply:** https://www.collegerecruiter.com/job/2856376979-technical-support-engineer

## About the Role

* 2-3 years in a genuine 2nd line support role
 * Hands-on M365, Azure, and Active Directory experience - non-negotiable
 * An MSP background OR experience as the solo or small-team IT person in a busy company - if you've had to handle everything yourself and make the calls, you'll fit right in here
 * Comfortable in a field environment - clients asking questions on the spot, working across different sites, adapting quickly
 * Full UK driving licence - you'll be out on-site regularly
 * Windows Server, networking, and standard infrastructure experience
 * Someone who takes ownership of problems and sees them through

Nice to have:

 * Education sector experience (schools, colleges, or multi-academy trusts)
 * Microsoft, CompTIA, or Cisco certifications
 * Cyber security or cloud project experience

## Description

Once you're up to speed, you'll be out on client sites up to four days a week across the Northwest. The rest of the time you're on the service desk at our brand new office at Pavilion West, BL5 3AJ - natural light, a fancy coffee machine, and a short hop from the M61.

Day to day:

 * 2nd line support tickets - proper ones, not a never-ending Level 1 queue
 * IMACs across client sites - installs, moves, changes
 * Infrastructure projects you'll actually see through from start to finish
 * ITSM system management and keeping documentation sharp
 * Mentoring newer team members as you grow into the role

Tech you'll work with:

 * Microsoft 365 and Azure (core daily tools)
 * Sophos endpoint and firewalls
 * JAMF and Intune MDM
 * Ruckus Wireless
 * VOIP
 * Windows Server


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