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# Information Technology Support Specialist

- **Company:** Finsight Group Inc (FINSIGHT)
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Cyber Security, System Configuration, Data Room, Identity and Access Management, Information Technology Operations, Local Security Policy, Software Engineering, Information Technology
- **Published:** September 9, 2026
- **Apply:** https://www.collegerecruiter.com/job/2842869385-information-technology-support-specialist

## About the Role

* Demonstrable hands-on experience configuring, managing, and supporting both macOS and Windows devices is required. This can come from a professional IT role or from significant personal experience (e.g., home labs, personal builds, managing devices for family, friends, or a side project). What matters is that you've genuinely done the work.
 * Demonstrated experience with IT asset management and hardware procurement is required; including building or maintaining an asset register, tracking devices through their lifecycle, and setting up hardware, is required.
 * Proficiency in locating, analyzing, and verifying information using advanced online research techniques.
 * Exceptional interpersonal and customer service skills, consistently exceeding expectations through active listening, understanding client needs, and delivering thoughtful, timely responses, are preferred.

Soft Skills

 * Demonstrated critical thinking and problem-solving abilities: Skilled at analyzing complex, nuanced problems, whether a client inquiry or a technical issue, and drawing informed conclusions to develop practical, well-targeted solutions.
 * Attention to detail and strong execution: Manages multiple priorities and deadlines simultaneously, staying organized and following through consistently without compromising quality.
 * Proactive and solutions-oriented: A self-starter who navigate impromptu challenges and offers thoughtful resolutions with minimal oversight.
 * Hands-on and resourceful: Comfortable working independently on physical and technical problems, willing to dig in, troubleshoot, and figure things out rather than wait to be told how.
 * Clear and effective communicator: Communicates with clarity and confidence, both in writing and verbally, ensuring alignment both internally and externally.
 * Positive attitude and coach-ability: Embraces feedback, is eager to learn, and approaches collaboration with an open mindset.
 * Highly reliable and trustworthy: Maintains professionalism, discretion, and consistency, earning the trust of clients and colleagues alike.

## Description

We are expanding our presence in London and are eager to continue building a great team. As an Information Technology Support Specialist, you will serve a dual function: owning local IT operations and acting as our London InfoSec champion, and delivering best-in-class client service across our Virtual Data Room & Market Data products. You will work closely with clients and multiple internal business segments including operations, finance, development, and sales - and will partner with our NYC-based Global IT and InfoSec teams to keep the London office secure, compliant, and running smoothly. This is a hands-on role: you will physically configure and maintain the office's Mac and Windows fleet, set up hardware for new starters, and own the London asset inventory and access management end to end., * End-to-End Asset Lifecycle: Own the full lifecycle of all London IT hardware; including procurement, troubleshooting, MDM enrollment, physical asset tagging, maintaining an accurate asset register, and secure decommissioning and/or resetting.

 * Onboarding Excellence: Partner with Global IT to ensure "Day 1" readiness for all new London-based associates, including hands-on setup of Mac and Windows laptops, docks, monitors, and peripherals.
 * Vendor Relations: Manage UK-based electronics vendors to ensure global hardware standards and cost-efficiency.

Security & Physical Compliance

 * Local Security Oversight: Act as the primary London contact for global InfoSec policies, ensuring the office stays compliant with security frameworks.
 * Access & Office Control: Manage physical security by issuing access fobs, maintaining visitor logs, and performing regular access audits.
 * NYC & Global Collaboration: Partner with the NYC InfoSec team to execute local security goals and assist with UK/EU-specific data privacy requirements., * Product Support Specialist: Deliver high-touch support for Virtual Data Room (VDR) and Market Data products via phone, email, and chat.
 * Technical Troubleshooting: Resolve complex software issues by liaising between clients and internal engineering teams.
 * Stakeholder Communication: Ensure clear, timely updates to clients and internal leadership during technical escalations., * IT asset management and procurement best practices across a global organization
 * Fundamentals of InfoSec, physical security, and UK/EU data privacy compliance
 * How to deliver exceptional service consistently, both internally across several business segments and externally to clients within the global financial industry
 * How to identify, report, and resolve software issues in a live production environment while collaborating with technical and development teams
 * Strong time management practices
 * Clear and concise written and verbal communication
 * Basics of capital markets (i.e., "Wall Street")


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