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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Product Support Engineer - **Company:** Mechanicaldesigndirectory - **Location:** UK - **Experience:** Expert - **Salary:** £40,000.0 - **Contract:** Permanent contract - **Skills:** 3d Models, Computer-Aided Design, CATIA V5, Surface Modeling - **Published:** September 9, 2026 - **Apply:** https://www.collegerecruiter.com/job/2840641035-senior-product-support-engineer ## About the Role * A Mechanical Engineering degree * Extensive post graduate experience in a mechanical engineering related field utilising design engineering and CAD for product design engineering, development and manufacture. * Must be capable of undertaking fundamental engineering hand calculations including stress analysis. * Must have experience of using problem solving techniques. * Sufficient exposure to the latest manufacturing techniques such as composites, injection mouldings, vacuum forming, castings, forgings, extrusions and machined from solid. * Must prove sufficient parametric 3D CAD capability with both solid and surface modelling using best practice techniques. * Must be an excellent communicator both verbally and written. * Must be capable of adapting to a fast and pressured environment., * Degree achieved to be 2:1 or above. * Experience in an aerospace seating environment. * Catia V5 CAD & SmarTeam PDM system exposure. ## Description * Working with the Lead Engineer, Certification and Project Engineers to ensure regulatory guidelines and requirements are met., * All known solutions to issues managed and introduced into production prior to seat delivery. * To provide complete technical support of our aircraft products to our internal and external customers. * To solve complex technical problems from cradle to grave through the use of structured problem solving techniques. * To support the Lead Engineer in the day to day running of product support projects to ensure deliverables are on time and adhere to specification. * To work on multiple projects concurrently whilst appropriately juggling priorities. * Complete management of the technical change through the engineering change process, including supporting the operations team with the management of the introduction of the change. * Assessing raised concessions/production permits for approval. * Raising and communicating service bulletins and service instruction letters to our customers to support seat installation, technical issues and product change. * All design and engineering tasks to be undertaken utilising Catia V5 CAD system. Substantiate and evaluate designs through 3D analysis, engineering calculations and where necessary, prototyping. * To support cost down activities through parts rationalisation, cost down engineering, improving CAD/drawing quality and DFM/DFA activities. * Ensure the design is carried out in accordance to the relevant Airframe specification. Ensure the design meets the aesthetic and technical ambitions of the customer. * To provide technical guidance and mentorship to more junior members of the engineering team. Job Challenges * Effective communication, relationship building and team work with production, procurement, commercial, engineering and our external customers. * Implementing engineering change seamlessly and cost effectively. * Resolving technical issues in a timely manner, keeping everyone informed of progress. * Designing both metallic, plastic and composite structures that meet customer, structural and regulatory requirements. * Working with the Lead Engineer, ensure design expectations and program milestones are met. * Use the latest manufacturing processes and materials to ensure innovation within cost targets are constantly being met. ## Related Videos - [Model Based Systems Engineering in an Agile Product Development Process](https://www.wearedevelopers.com/videos/68-model-based-systems-engineering-in-an-agile-product-development-process) - [TresJS a new declarative ThreeJS as Vue components](https://www.wearedevelopers.com/videos/543-tresjs-a-new-declarative-threejs-as-vue-components) - [API, MCP or MCP App? 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