> Markdown version of [/jobs/ext/280835-application-net-support-engineer-retail-domain](https://www.wearedevelopers.com/jobs/ext/280835-application-net-support-engineer-retail-domain). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application .Net Support Engineer - Retail domain - **Company:** Intone Networks - **Location:** Fort Washington, PA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** ASP.NET, .NET Framework, Agile Methodology, Artificial Intelligence, Application Performance Management, JIRA, Microsoft Azure, Batch Processing, Business Software, C Sharp (Programming Language), Databases, Monitoring of Systems, Systems Analysis, Microsoft SQL Server, Performance Tuning, Windows PowerShell, Query Optimization, SQL Databases, SQL Server Integration Services, Transact-SQL, Cloud Platform System, Backend, Information Technology, Servicenow - **Published:** May 20, 2026 - **Apply:** https://www.dice.com/job-detail/d37ffb0d-e645-4050-a0a9-397531fc6824 ## About the Role * 10+ years of experience in Application Support / Production Support / Systems Analysis * Strong hands-on experience with: * .NET / ASP.NET / C# * SQL Server, T-SQL * SSIS (SQL Server Integration Services) * PowerShell scripting * Experience supporting enterprise retail or eCommerce applications * Strong database troubleshooting and query optimization skills * Experience with incident management, defect resolution, and release support * Hands-on experience with batch processing and job monitoring * Familiarity with ticketing and monitoring tools such as ServiceNow, JIRA, or Remedy * Excellent troubleshooting and problem-solving skills in high-pressure environments * Strong technical writing and documentation skills * Excellent communication and cross-functional collaboration abilities, * Experience with CRM platforms or customer support systems * Experience with automation tools and AI-assisted operational workflows * Knowledge of POS systems, merchandising, warehouse management, inventory, or order management systems * Experience working in Agile and ITIL-based support environments * Exposure to Azure or cloud-based infrastructure environments Domain Experience * Retail domain experience is required * Experience supporting customer-facing retail applications, eCommerce platforms, warehouse operations, or order processing systems is highly preferred Education: Bachelor's degree in Computer Science, Information Technology, or related field. ## Description We are seeking a highly experienced Senior Application Support Engineer with strong expertise in .NET technologies, SQL Server, SSIS, and retail domain applications. This is a critical, highly technical role focused on ensuring the stability, performance, and reliability of customer-facing and backend business applications. The ideal candidate will be responsible for Level 2/Level 3 production support, troubleshooting complex application issues, maintaining database systems, automating operational processes, and collaborating with both technical and business teams to resolve customer-impacting issues in a fast-paced production environment., * Provide L2/L3 production and application support for enterprise retail applications * Troubleshoot and resolve customer-facing software and system issues across proprietary and third-party platforms * Monitor production systems, interfaces, batch jobs, and application performance * Support and maintain .NET applications, SQL Server databases, and SSIS packages * Perform root cause analysis and implement preventive solutions for recurring incidents * Utilize PowerShell, T-SQL, and automation tools to optimize backend processes and operational workflows * Develop internal support utilities and tools to improve operational efficiency * Work closely with technical and non-technical teams to resolve production and customer-impacting issues * Participate in production release engineering and deployment support on a rotating basis * Analyze SQL queries and perform performance tuning and optimization * Ensure adherence to SLA commitments and ITIL support processes * Create and maintain technical documentation, support procedures, and knowledge base articles ## Related Videos - [Building Multi-Tenant ASP.NET Core Applications: Best Practices and Real-World Solutions](https://www.wearedevelopers.com/videos/1552-building-multi-tenant-asp-net-core-applications-best-practices-and-real-world-solutions) - [From Painful to Easy: Discover .NET Aspire](https://www.wearedevelopers.com/videos/1553-from-painful-to-easy-discover-net-aspire) - [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Nest.js - TypeScript in the backend can also be clean](https://www.wearedevelopers.com/videos/1033-nest-js-typescript-in-the-backend-can-also-be-clean) - [Developing ASP.NET Core Microservices with Dapr: A practical guide](https://www.wearedevelopers.com/videos/1528-developing-asp-net-core-microservices-with-dapr-a-practical-guide) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)