> Markdown version of [/jobs/ext/280846-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/280846-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** GOFF ENTERPRISES, INC. - **Location:** Pewaukee, WI, United States - **Experience:** Experienced - **Salary:** $60,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Office, Netsuite - **Published:** May 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a33d5e610b52832c ## About the Role Do you have experience in Technical Proficiency?, * 2-5+ years of electrical, mechanical, or technical support experience * Strong mechanical or electrical skills and technical aptitude (manufacturing, industrial, or similar environment preferred) * Experience handling warranty claims, RMAs, or parts order processing * Excellent customer service and communication skills * Strong organizational skills with high attention to detail * Ability to manage multiple priorities and follow through on commitments * Proficiency with ERP systems (NetSuite preferred), CRM tools, and Microsoft Office, * Experience in industrial equipment, manufacturing, or electrical equipment * Familiarity with warranty analytics and root cause analysis * Experience working cross-functionally with engineering and operations teams * Continuous improvement mindset (Lean, Six Sigma, etc. is a plus) Key Competencies * Ownership Mindset: Takes full responsibility for customer issues and drives them to resolution * Technical Expertise: Understands products and systems enough to diagnose and resolve issues * Customer Focus: Delivers a high-quality service experience with professionalism and urgency * Strong Communication: Excellent communication skills with customers and internal teams * Attention to Detail: Ensures accuracy in documentation, orders, and warranty decisions * Problem Solving: Identifies root causes and contributes to continuous improvement efforts ## Description Goff's Performance Solutions is seeking a detail-oriented and technically capable Technical Warranty & Parts Specialist to support our growing operations. This role is responsible for assisting the technical support team with end-to-end warranty process, managing parts and RMA (Return Merchandise Authorization) transactions, and delivering exceptional customer support. The ideal candidate combines strong mechanical and/or electrical aptitude, with excellent technical and customer communication skills and a high level of ownership. This role is critical in ensuring a seamless experience for both customers and internal stakeholders., Warranty Management * Assist in supporting the warranty lifecycle from claim submission through resolution * Evaluate warranty claims for eligibility using technical knowledge and company policies * Coordinate with internal teams to resolve warranty issues * Track, analyze, and report warranty trends to identify root causes and improve product quality * Ensure timely communication with customers regarding claim status and outcomes Parts & RMA Processing * Process customer orders for replacement parts accurately and efficiently * Initiate and manage RMAs, including returned product tracking and disposition * Coordinate with warehouse and logistics teams to ensure timely shipment and receipt of parts * Maintain accurate records of parts inventory movements related to warranty and service * Ensure proper documentation and compliance with company procedures Technical Support & Customer Interaction * Serve as a point of contact for customers requiring technical support, warranty assistance, or parts inquiries * Diagnose and troubleshoot product issues via phone, email, or site visits * Provide clear, professional communication and solutions in a timely manner * Build strong relationships with customers, dealers, and internal teams * Escalate complex technical issues as needed while maintaining ownership of resolution ## Related Videos - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) - [More efficient software for more efficient microchips](https://www.wearedevelopers.com/videos/1164-more-efficient-software-for-more-efficient-microchips) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) ## Related Articles - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Top Characteristics of a Software Engineer](https://www.wearedevelopers.com/magazine/166-top-characteristics-of-a-software-engineer) - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)