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# Tier 1 Helpdesk Engineer

- **Company:** Simpatico Systems, LLC
- **Location:** The Colony, TX, United States
- **Salary:** $43,680.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Complex Networks, Linux, Network Troubleshooting, Microsoft Office, Network Administration, Enterprise Software Applications
- **Published:** May 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=be1251b47b1b45a7

## About the Role

Do you have experience in Windows?, * Previous experience in similar IT field

 * Clear and concise communication - written & verbal

 * Ability to Multitask in a "High Pressure Environment"

 * Skilled in troubleshooting network infrastructure issues

 * Strong understanding of Network Administration

 * Understanding of Windows and Linux OS

 * Proficient with Microsoft Office

 * Ability to type 50+ WPM

 * Passion for improvement

 * Participate in On-Call Rotation: This position includes a recurring on-call schedule every 18 weeks. During your on-call period, you will serve as secondary on-call for the first week and primary on-call for the second week. On-call responsibilities include responding to critical alerts and high-priority customer issues outside of standard business hours. You will receive $150 compensation for each on-call week, totaling $300 per rotation.

Nice To Have:
*
ITIL Experience
*
ConnectWise Manage and Automate Experience
*
Previous helpdesk experience
*
Experience with Large Enterprise Technology (HA replication technology, SAN solutions, Complex network management)

## Description

What you'll do: In this role, you will work closely with the Level 2 operations staff to understand the current environment and help engineer the helpdesk of the future. You will also be involved in providing service for 200+ SMB and enterprise customers across 7 states. This role includes:
*
Alert Console Monitoring and Escalation
*
ConnectWise Ticket Execution
*
Incident and Problem Ticket Lifecycle Management
*
Procedural Documentation Creation and Currency
*
Participate in building a world class Operations Model


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