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# Technical Support Representative

- **Company:** Barracuda Networks, Inc.
- **Location:** Innsbruck, Austria
- **Salary:** €37,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Client Server Models, Linux, Virtual Private Networks (VPN), Remote Access Technology, Virtualization Technology, Computer Network Technologies, Information Technology, Web Technologies
- **Published:** May 21, 2026
- **Apply:** https://at.indeed.com/viewjob?jk=72533fd25997df11

## About the Role

Do you have a Completed apprenticeship?, * Completed education with focus on IT (apprenticeship, technical school, HTL, FH, university).Strong troubleshooting/problem resolution skills

 * Ideally experience in technical support.
 * Strong solution-oriented thinking and willingness to learn new technologies.
 * Basic knowledge of public cloud, VPN, virtualization, IoT, Microsoft 365, web technologies is an advantage., A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility - there are opportunities for cross training and the ability to attain your next career step within Barracuda.

## Description

We're currently recruiting for a highly motivated and excited Support Technician with computer and networking knowledge to provide quality support for our superb networking and security products to our customers and partners. This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums. This position will work within a team and will report to the Technical Support Manager.
What you'll be working on

 * Provide technical support of Barracuda's security solutions via phone, email, chat or remote access.
 * Assist our partners and customers with configuration, implementations and troubleshooting.
 * Communicate, assist and support our customers and partners to protect their IT infrastructure.
 * Provide assistance with our network, client/server, Linux/Windows/MacOS, storage, email and web products.


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