> Markdown version of [/jobs/ext/2812078-ict-servicedeskmedewerker](https://www.wearedevelopers.com/jobs/ext/2812078-ict-servicedeskmedewerker). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# ICT Servicedeskmedewerker

- **Company:** igen group B.V.
- **Location:** Rotterdam, Netherlands
- **Salary:** €2,609.0 - €3,250.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Microsoft Office, Information Technology, Laptops
- **Published:** September 10, 2026
- **Apply:** https://www.nationalevacaturebank.nl/vacature/f2c432e6-00f8-46af-b1c6-50e516cd8f85/ict-servicedeskmedewerker

## About the Role

+ Een afgeronde mbo-opleiding IT niveau 3 of 4;
 + Minimaal 1 jaar relevante werk- of stage-ervaring in de IT;
 + Goede beheersing van de Nederlandse taal in woord en geschrift;
 + Kennis van Windows 10, Office 365, ITIL en AD is een pré;
 + Rijbewijs B is handig, maar zeker geen vereiste;
 + Je bent klantgericht, positief en denkt in oplossingen.

## Description

+ Uitgebreide studiemogelijkheden, van certificaten tot trainingen en opleidingen, volledig gefinancierd door igen;
 + Persoonlijke begeleiding van je fieldmanager én ondersteuning van onze Microsoft Certified Trainer.
Jouw rol als ICT Servicedeskmedewerker
Jij bent het eerste aanspreekpunt voor collega's met IT-problemen. Dankzij jou kunnen zij snel weer aan het werk. Concreet betekent dit dat jij:

 + 1e-lijns incidenten oplost op het gebied van hard- en software (laptops, desktops, randapparatuur);
 + incidenten registreert en opvolgt in het ticketsysteem;
 + waar nodig incidenten doorstuurt naar de juiste oplosgroep;
 + gebruikers helpt met accounts en toegangsbeheer in Active Directory;
 + duidelijke werkinstructies en handleidingen schrijft voor collega's.


## Related Videos

- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most)
- [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind)

## Related Articles

- [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam)
- [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)