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# Operations Assistant - Change Management and Reporting for NATO with security clearance

- **Company:** WLG
- **Location:** Bergen, Belgium
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Adobe Acrobat, Microsoft Outlook, Spreadsheets, Cyber Security, Document Management Systems, Web Portals, Microsoft SharePoint, Archimate, Togaf
- **Published:** September 10, 2026
- **Apply:** https://www.adzuna.be/details/5877640137

## About the Role

* Several years working inside a document management system, and the same again with SharePoint content.
 * Confident daily use of Office and Acrobat, with real depth in Outlook - shared calendars, tasks and the discipline that goes with them.
 * Statistical work in Excel: filtering, grouping and reading a trend rather than a row.
 * Organisation and follow-up as a habit, an eye for detail in documents, and the tact to chase a busy engineer without friction.
 * Proactive communication across technical and non-technical people alike.
 * Nice to have: familiarity with allied procedures and forms, a grounding in cyber security concepts, project management exposure, and certifications such as TOGAF, ArchiMate or ITIL.

## Description

* Following vendor releases, then downloading, packaging and archiving them with the guides, release notes and change logs that belong beside them.
 * Raising internal change requests and carrying the approval and compliance paperwork through to the end.
 * Running the team's shared mailbox: tracking what is open, chasing the engineer who has not replied, sending the reminder, and keeping the closure status visible.
 * Keeping the team's web portal current - replacing superseded material, publishing new releases, and checking a package is complete before it goes up.
 * Making sure the lab reflects the approved versions and the configuration the engineers asked for, and tracking where lab and production have drifted apart.
 * Following changes after they land: the post-change report, the analysis in Excel, and a short structured summary that tells the engineers what to correct.
 * Writing down procedures and workflows, taking minutes, tracking actions, and keeping the documentation repository in a state where the next person can find things.
 * General support around the team: spreadsheets and reporting inputs, onboarding newcomers, visitor logistics and room bookings.


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