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# Technical Support Expert

- **Company:** SMA Benelux
- **Location:** Mechelen, Belgium (Remote available)
- **Contract:** Permanent contract
- **Skills:** Ethernet, Firmware, Modbus, RS-485 Standard, Salesforce.Com, Wi-Fi Technology
- **Published:** September 10, 2026
- **Apply:** https://www.techtopjobs.com/job/viewjob/1558510/technical-support-expert.html

## About the Role

Documentatie & Samenwerking

 * Alle acties registreren in Salesforce
 * Troubleshooting-gidsen en kennisbankartikelen creëren of updaten
 * Samenwerken met onze Duitse engineeringteams voor complexe escalaties

Vereiste vaardigheden & kwalificaties

We zoeken iemand die technisch sterk staat en comfortabel is met een grote hoeveelheid technische informatie.

Talen

 * Vloeiend Engels + Nederlands en/of Frans (spreken & schrijven)

Technische kennis

 * Goede kennis van elektrische basisprincipes (AC/DC), PV-productie, opbrengstcurves en batterijgedrag
 * Vermogen om:

 * grafieken, logs en systeemdata te interpreteren
 * PV-, hybride- en opslagsystemen te troubleshooten
 * communicatieprotocollen te begrijpen

Een diploma in elektrotechniek, IT, engineering of gelijkwaardige ervaring

Ervaring in technische helpdesk, field engineering of ondersteuning binnen hernieuwbare energie is een sterke plus

Soft Skills

 * Sterk analytisch vermogen en probleemoplossend ingesteld
 * Uitstekende communicatie en klantgerichte houding
 * In staat om technische complexiteit en continue bijscholing aan te kunnen
 * Stressbestendig, gestructureerd, betrouwbaar en een teamspeler

Nice-to-Have

 * Ervaring met: PV-omvormers / hybride omvormers en/of batterijsystemen (BESS) en/of EV-laders
 * Kennis van Belgische en Nederlandse netnormen
 * Ervaring met installateurs-monitoringplatformen
 * Bekendheid met Modbus, dataloggers of IoT-connectiviteit


## Description

* Problemen diagnosticeren met betrekking tot PV-omvormers, hybride omvormers, batterijsystemen en EV-laders
 * Systeembedrag analyseren via PV-productiegrafieken, energiestroomdiagrammen, SoC-curves, logs en foutcodes
 * Installateurs begeleiden tijdens de ingebruikname, configuratie en parameterinstellingen

Connectiviteit & Communicatie

 * Assisteren bij Wi-Fi/Ethernet/RS485-communicatieproblemen
 * Klanten ondersteunen met cloudportalen, monitoringapps, datalogging en firmware


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