> Markdown version of [/jobs/ext/2812519-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/2812519-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** Patuxent River Md Leidos - **Location:** 'S-GRAVENHAGE, Netherlands - **Experience:** Experienced - **Salary:** €6,067.0 - €6,587.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, HP Service Manager Software, Information Technology, Hardware Infrastructure - **Published:** September 10, 2026 - **Apply:** https://itjobpro.com/job/desktop-support-technician-4/ ## About the Role * US Citizen * DoD Secret Clearance * HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience * Valid DoD 8570 IAT Level II: Security+ or higher Certification * Must demonstrated expertise in IT Enterprise Operations * Experience with Microsoft Windows OS, version 10 * Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software * Basic network troubleshooting skills * Excellent customer service skills * Excellent oral and written communication skills, * Organized and detail-oriented * Strong leadership skills * Self-motivated/ self-directing * Strong collaboration, prioritization, and adaptability skills required. Relationship building * Ability to manage and prioritize own work, and that of their team * Independent decision making * Analytical thinking; thinking out of the box * Ability to effectively communicate with all organizational levels (SME to Senior Management) * Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc. ## Description * Work in confined spaces, such as raised floors or communications closets; noisy environments, such as data centers and operations centers; and be able to stand or sit for 8 hours at a time * Utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets * Identify different colors of wires and cables; correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, computer monitors and digital test equipment such as OTDR (optical time-domain reflectometer) * Judge distance between objects to work safely on ladders and in confined spaces * Drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required Primary Responsibilities. * Manage the resolution of customer tickets according to established Service Level Requirements (SLRs) * Ensure proper ticket-handling according to guidelines set in place * Properly troubleshoot and resolve user computer issues including hardware and software-related concerns * Ensure customer related tasks are completed within the timeline set * Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components * Assist other technicians in resolving complex issues ## Related Videos - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [WeAreDevelopers LIVE - "Fun and games - and all that comes with it", Back to BASIC & more](https://www.wearedevelopers.com/videos/1719-wearedevelopers-live-fun-and-games-and-all-that-comes-with-it-back-to-basic-more) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Coffee with Developers - Scott Chacon on growing GitButler and the future of version control](https://www.wearedevelopers.com/videos/914-coffee-with-developers-scott-chacon-on-growing-gitbutler-and-the-future-of-version-control) ## Related Articles - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)