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# Service Designer First & Last Mile

- **Company:** Huxley Associates
- **Location:** Amsterdam, Netherlands
- **Contract:** Permanent contract
- **Skills:** Routing, Service Design, Backend, Figma, Interactive Whiteboards
- **Published:** September 10, 2026
- **Apply:** https://www.huxley.com/en-gb/job/service-designer-first--last-mile/4072421

## About the Role

* Strong service design methodology experience
 * Journey mapping and service blueprinting expertise
 * Qualitative user research experience
 * Stakeholder management and workshop facilitation
 * Systems thinking across complex product ecosystems
 * Ability to work autonomously in a large organisation
 * Experience within enterprise or B2B environments
 * Experience within logistics, transport, supply chain or related domains is a plus
 * Strong communication and storytelling skills
 * Experience with Miro and Figma

Top 3 Requirements

 1. Service design methodology (journey mapping & service blueprinting)
 2. Qualitative user research skills
 3. Systems thinking across interconnected product domains

## Description

We are looking for a Service Designer to support a major transformation within the Transport domain (Core Services, Last & First Mile). The organisation is migrating from a third-party logistics platform to an in-house solution, with a backend Go Live targeted for November 2026.
This migration introduces a new data model impacting multiple transport capabilities, including:

 * Work Order Management
 * Route Planning
 * Capacity Management
 * Line Haul
 * Fleet Operations

Currently, no service design work has been completed to support this transition. Co-workers interact with multiple tools across the transport workflow, and there is no end-to-end journey map or service blueprint in place. The objective is to ensure a coherent and user-centric transport experience across all capabilities.

Scope of the Assignment

The Service Designer will work closely with a Senior Product UX Designer and key stakeholders across the transport organisation.
Responsibilities include:

 * Map the current end-to-end co-worker transport journey (as-is) across all touchpoints and tools
 * Conduct user research with SFO Specialists, Transport Service Providers (TSPs), planners, and internal stakeholders
 * Identify gaps between current tooling and future Transport Order data model requirements
 * Create a future-state (to-be) service blueprint covering the complete transport workflow
 * Deliver research insights and gap analysis to support platform and design decisions

Day-to-Day Activities

 * Plan and conduct interviews, observations, and research sessions
 * Facilitate workshops and co-creation sessions with stakeholders
 * Create and iterate journey maps and service blueprints
 * Synthesize research findings into actionable recommendations
 * Collaborate closely with Product UX Design
 * Present findings and recommendations to leadership and stakeholders
 * Coordinate across multiple product teams to ensure a consistent user experience


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