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# 2nd Line IT Support Engineer - Education

- **Company:** Interface Recruitment
- **Location:** Leeds, UK
- **Salary:** £25,000.0 - £31,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Wireless LAN, Virtual Private Networks (VPN), Computer Network Technologies, Computer Equipment
- **Published:** September 10, 2026
- **Apply:** https://www.interfacerecruitment.co.uk/job/2nd-line-it-support-engineer-education/?form=apply#wpjb-scroll

## About the Role

* Previous experience in a service desk or technical support environment
 * Strong knowledge of desktop hardware, Windows OS, and Microsoft 365
 * Networking knowledge (LAN, WLAN, basic WAN principles)
 * Ability to support remote users via VPN platforms
 * Excellent communication skills - patient, approachable, and clear

## Description

You'll be supporting the IT heartbeat of a thriving education academy - ensuring teachers, students, and staff can learn, teach, and work without a hitch. From troubleshooting classroom PCs to maintaining the academy's core systems, you'll be the go-to technical problem-solver on site.

This isn't just a desk job - it's about keeping technology running in an environment where it truly makes a difference., Our client is a trusted name in education and beyond. They design and maintain everything from full-campus wireless networks to robust security systems, ensuring learning environments are secure, connected, and future-ready., As a 2nd Line IT Support / Systems Engineer for the academy, you will:

 * Provide on-site desktop and systems support for staff and students
 * Troubleshoot and resolve complex technical issues across PCs, laptops, printers, and classroom AV equipment
 * Maintain and monitor the academy's LAN, WLAN, and network services
 * Support software applications used in teaching and administration
 * Manage user accounts, permissions, and group policies in a Microsoft environment
 * Provide friendly, clear technical guidance to non-technical users
 * Assist with the rollout of new hardware, systems, and upgrades


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