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# Information Technology Support Analyst

- **Company:** Fred. Olsen Limited
- **Location:** Glasgow, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Microsoft Outlook, Collaborative Software, Dynamic Host Configuration Protocol, Desktop Computing, Virtual Private Networks (VPN), Microsoft Office, Office Suite, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, TCP/IP, Peripherals, Microsoft InTune, Microsoft Onedrive, Information Technology, Deployment Automation, Laptops, User Accounts
- **Published:** September 10, 2026
- **Apply:** https://www.collegerecruiter.com/job/2858100974-information-technology-support-analyst

## About the Role

You'll have experience working in an IT Support Analyst, Service Desk Analyst or Desktop Support position, ideally within a corporate environment., * Experience supporting end users and delivering excellent customer service.

 * Excellent written and verbal communication skills.
 * Experience working with an IT service management (ITSM) platform.
 * Strong problem-solving and analytical abilities.
 * The ability to manage multiple priorities while maintaining ownership of issues.
 * A proactive, collaborative approach and the confidence to work independently.
 * Experience documenting technical solutions and support procedures.
 * A genuine commitment to quality, continuous improvement and delivering a great user experience.

You'll ideally have experience with:

 * Windows 10/11
 * Microsoft 365
 * Outlook, Teams, OneDrive and SharePoint
 * Microsoft Office applications
 * Active Directory / Microsoft Entra ID
 * Printers, monitors, docking stations and other peripherals

Networking

 * TCP/IP
 * DNS and DHCP
 * VPN
 * Basic network connectivity diagnostics

It would be great if you also have experience with:

 * Microsoft Intune and Windows Autopilot
 * Microsoft Entra ID and Azure services
 * Microsoft Teams telephony
 * Endpoint security technologies
 * Halo ITSM or a similar platform
 * PowerShell scripting and automation
 * ITIL Foundation
 * Microsoft Fundamentals or Associate certifications
 * Supporting geographically distributed teams

## Description

* Provide professional and responsive 1st and 1.5 line IT support across the business.
 * Act as a trusted point of contact for technology-related incidents, requests and general enquiries.
 * Troubleshoot and resolve issues across Windows devices, Microsoft 365, hardware, software and peripherals.
 * Support Microsoft Outlook, Teams, OneDrive, SharePoint and Office applications.
 * Configure, deploy and support laptops, desktops and mobile devices.
 * Assist with onboarding, device setup, replacements and refresh programmes.
 * Support meeting-room technology, hybrid working and collaboration tools.
 * Help with user accounts, password resets, authentication and access requests.
 * Maintain accurate records, updates and documentation within the ITSM platform.
 * Work within agreed service levels and elevate issues to specialist teams when required.
 * Create and maintain knowledge articles and technical documentation.
 * Identify recurring issues and contribute to improvements in support processes and user experience.
 * Support service improvement, automation and self-service initiatives.
 * Participate in major incident support, team meetings, training and service reviews.


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