> Markdown version of [/jobs/ext/281392-it-helpdesk-technician](https://www.wearedevelopers.com/jobs/ext/281392-it-helpdesk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Technician - **Company:** HRGI, Inc. - **Location:** North Bethesda, MD, United States - **Experience:** Starter - **Salary:** $47,840.0 - $56,160.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Collaborative Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Identity and Access Management, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Networking Basics, Azure Active Directory, Salesforce.Com, TCP/IP, Smartsheet, Tablet Computers, Information Technology - **Published:** May 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f4f7a5212ae97414 ## About the Role Do you have experience in Windows?, Do you have a Associate's degree?, * Associate's degree in IT or a related field (or equivalent experience) * 1-3 years in a helpdesk or technical support role * Proficiency with Windows 11 and macOS * Familiarity with Office 365, Smartsheet, and Salesforce * Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP) * Experience with ticketing systems * Strong analytical and troubleshooting instincts * Excellent written and verbal communication * Comfort working independently and as part of a hybrid team Bonus points for * Experience supporting hybrid workforces and remote collaboration tools * Familiarity with IT asset management and inventory platforms * Knowledge of Active Directory, Azure AD, and identity management * Experience with mobile device management (MDM) solutions * Understanding of cybersecurity best practices and endpoint protection * A knack for writing clear technical documentation and user guides * Genuine customer-service mindset, especially with non-technical users * Experience running corporate IT onboarding and offboarding ## Description You'll be the friendly, capable face of IT - the first call when something isn't working and the reason your colleagues walk away with their day back on track. While this position is based in our North Bethesda office, you'll support our team in person and back up remote employees across the country, troubleshooting hardware, software, and network issues with patience and skill. Whether you're setting up a new hire's laptop, walking a remote teammate through a fix over chat, or spotting patterns that point to a bigger improvement, your work directly shapes how productive and supported our people feel every day. What You'll Do * Provide hands-on and remote technical support across the organization * Respond to user requests by phone, email, and ticketing system with professionalism and care * Diagnose and resolve hardware, software, and network issues * Walk users through clear, step-by-step solutions * Escalate the trickier puzzles to senior team members when needed * Document issues and resolutions to make life easier for the whole team * Maintain inventory of IT equipment and keep records accurate * Support onsite equipment like monitors, TVs, tablets, and printers * Own onboarding and offboarding - account provisioning, device setup and distribution, account de-provisioning, device retrieval, and re-deployment * Install, configure, and maintain computer systems and applications ## Related Videos - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)