> Markdown version of [/jobs/ext/2814607-it-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/2814607-it-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician - **Company:** Sentinel Real Estate Corporation - **Location:** Traverse City, MI, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Outlook, Issue Tracking Systems, Information Technology Operations, Networking Hardware, Microsoft SharePoint, Virtualization Technology, Wireless Networks, Office365, Peripherals, Juniper, Cisco, User Accounts, Vmware - **Published:** September 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=10388a7bb6cec9ea ## About the Role * 1-3 years of experience in Help Desk/Desktop support * Proficiency supporting Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) * Experience with Cisco and/or Juniper networking equipment (direct or support-based) * Exposure to VMware or other virtualized environments is beneficial * Basic troubleshooting knowledge of wired and wireless network connectivity * Hands-on experience with end-user hardware support, including desktop and laptop break/fix, peripherals, imaging, and deployment * Understanding the process of onboarding and offboarding user accounts and equipment * Familiarity working with ticketing systems * Legally authorized to work in the US without sponsorship * Must demonstrate a "can-do" attitude We focus on candidates that display our "ACE" factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. ## Description Sentinel Technologies is seeking a Tier 1/Tier 2 Help Desk Technician to provide hands-on technical support in a mixed office and production floor manufacturing environment. This role will support end users, deploy and maintain hardware, and assist with daily IT operations across an enterprise infrastructure that includes Cisco and Juniper networking, Microsoft 365, and virtualization platforms. The ideal candidate will be comfortable with in-person onsite support, hardware troubleshooting, and working in a regulated environment., If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact! If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at www.sentinel.com/careers. ## Related Videos - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Personal Branding & Job Search - The Most Practical Approach You'll Ever Find](https://www.wearedevelopers.com/videos/576-personal-branding-job-search-the-most-practical-approach-you-ll-ever-find) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)