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# Exchange & SaaS Support Engineer

- **Company:** Akaasa Technologies
- **Location:** New York, NY, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Cloud Computing, Identity and Access Management, Enterprise Messaging Systems, Microsoft Software, Windows PowerShell, ServiceNow IT Service Management, Software Troubleshooting, Servicenow
- **Published:** September 10, 2026
- **Apply:** https://www.dice.com/job-detail/101b2554-5b72-4c9f-be80-8f26a5fa585b

## About the Role

The strongest candidates will have direct experience with Exchange Online, Outlook, Teams, OneDrive, and Box, along with exposure to:

 * M365 account and licensing administration
 * Mailbox and access management
 * ServiceNow ticketing -PowerShell automation
 * Technical/process documentation
 * Enterprise troubleshooting -Cloud technologies
 * Regulated environments -On-call support

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Required Qualifications

 * 2+ years of experience providing end-user support for Microsoft applications, specifically:

 * Outlook
 * Microsoft Teams

2+ years of experience with basic Box administration and end-user troubleshooting

1 2 years of experience working with ServiceNow

1 2 years of experience administering and supporting OneDrive

1+ year of experience creating and modifying PowerShell scripts to automate recurring tasks

Strong troubleshooting and problem-solving skills

Strong customer service and communication skills, * Experience supporting Exchange Online

 * Experience with Microsoft 365 account and licensing administration
 * Experience with mailbox and access management
 * Exposure to additional Microsoft 365 technologies
 * Relevant and current technical certifications
 * Ability to troubleshoot complex issues involving multiple technical teams
 * Desire to learn and support emerging cloud technologies
 * Hands-on experience working within complex enterprise infrastructure environments
 * Experience within a highly regulated industry
 * Previous participation in an on-call support rotation

## Description

Ideal Candidate Profile-customer-focused support professional with hands-on experience supporting Microsoft 365 collaboration and messaging platforms.