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# Avaya Engineer

- **Company:** Apetan Consulting
- **Location:** United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Automatic Call Distributor, VoIP, Networking Basics, Session Manager SubSystems, TCP/IP, Real-Time Transport Protocol, System Availability, Information Technology
- **Published:** September 10, 2026
- **Apply:** https://www.dice.com/job-detail/b97229c0-be65-4cc0-b560-5f1bfecf8436

## About the Role

* Bachelor's degree in Computer Science, IT, Electronics, or a related field.
 * Strong knowledge of Avaya Aura and Communication Manager.
 * Hands-on experience with SIP, VoIP, RTP, TCP/IP, and telephony protocols.
 * Experience with Avaya Session Manager and System Manager.
 * Good troubleshooting and analytical skills.
 * Familiarity with Linux/Unix environments and basic networking concepts.
 * Experience with incident, change, and problem management processes.

## Description

We are looking for an Avaya Engineer to manage, maintain, configure, and troubleshoot Avaya-based telephony and contact center solutions. The role involves supporting voice infrastructure, resolving technical issues, and ensuring high availability and performance of communication systems., * Install, configure, maintain, and troubleshoot Avaya telephony and contact center systems.

 * Manage Avaya Aura, Communication Manager, Session Manager, and related components.
 * Configure and support SIP, VoIP, extensions, trunks, and call routing.
 * Monitor voice infrastructure and troubleshoot call-quality and connectivity issues.
 * Perform system upgrades, patches, backups, and configuration changes.
 * Support Avaya Contact Center and related applications where applicable.
 * Work with network and infrastructure teams to resolve voice and connectivity issues.
 * Analyze system logs and perform root-cause analysis for incidents.
 * Maintain technical documentation, configurations, and operational procedures.
 * Participate in system deployments, migrations, and integration projects.
 * Provide technical support and ensure timely resolution of production issues.


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