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# Help Desk Technician

- **Company:** Business Machine Technologies, Inc.
- **Location:** Danville, VA, United States (Remote available)
- **Experience:** Expert
- **Salary:** $47,840.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, Issue Tracking Systems, Microsoft Office, Office365, Break Fix, Information Technology, Laptops, Servicenow
- **Published:** May 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e9bcd26fcf77db21

## About the Role

Do you have experience in Ticketing system technical support?, * Effective use of Help Desk tracking and ticketing system, experience with ServiceNow a must (Opens/Tracks/Closes service desk tickets/create and work with reports)

 * Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills.
 * Asset management experience
 * Effective verbal and written communication
 * Maintaining a professional relationship with all customers
 * Providing technical support by responding to and resolving end-user problems
 * Installation and configuration of new workstations, peripheral equipment, and software
 * Documenting internal procedures
 * Test and evaluate new technologies.
 * Assisting with the onboarding of new users
 * Troubleshoot Microsoft Windows operating system and excellent skills in Microsoft Office applications (O365)
 * Ability to work independently and yet be effective within a team setting.
 * 6+ Years' experience as a service desk analyst with proven experience.
 * Factory environment experience.
 * Reliable transportation

## Description

We are seeking a dedicated and knowledgeable Help Desk Technician to join our IT support team. The ideal candidate will possess strong technical skills and a passion for providing exceptional customer service. As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical issues, assisting users with software and hardware problems, and ensuring the smooth operation of IT services.


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