> Markdown version of [/jobs/ext/281491-service-desk-dispatch-coordinator](https://www.wearedevelopers.com/jobs/ext/281491-service-desk-dispatch-coordinator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk & Dispatch Coordinator - **Company:** PCMR, LLC - **Location:** Warrensburg, MO, United States (Remote available) - **Salary:** $41,600.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Desktop Environments, Issue Tracking Systems, Virtual Private Networks (VPN), 3-tier Architectures - **Published:** May 29, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ae4dea4747381149 ## About the Role Do you have experience in Customer communication?, * Strong verbal and written communication skills * Excellent organizational and multitasking ability * Professional client-service mindset * Ability to remain calm and effective under pressure * Technical awareness to properly triage and route issues * Understanding of help desk workflows and ticket lifecycle * Ability to follow structured processes and SOPs * Self-motivated and comfortable working in a remote environment Credentials and Experience * Experience in IT support or an MSP environment preferred * Familiarity with Windows desktop environments * Working knowledge of Microsoft 365 administration and applications * Experience with a help desk or ticketing platform * Dispatch or scheduling experience is a plus * Experience with HaloPSA * Industry certifications (CompTIA A+, Network+, or similar) preferred Technical Requirements * Reliable high-speed internet connection (minimum 100 Mbps download / 10 Mbps upload) * Quiet, professional remote work environment suitable for client calls * Ability to attend occasional in-office or onsite client visits, * Highly organized and process-driven * Calm, patient, and professional with clients * Proactive in identifying inefficiencies and improving workflow * Comfortable balancing technical work with coordination tasks * Team-oriented and accountable ## Description The Service Desk & Dispatch Coordinator is responsible for serving as the primary Tier 1 support contact for clients while coordinating and organizing daily ticket flow. This role combines frontline help desk troubleshooting with dispatch and scheduling responsibilities to maximize the effectiveness of technical resources. The position absorbs routine support work, manages service requests, and ensures tickets are properly triaged, scheduled, and communicated. Strong client communication and organizational discipline are essential. This is primarily a remote position that may occasionally require office or onsite client visits., Help Desk & Service Request Handling * Act as the primary point of contact for incoming client support requests * Provide Tier 1 troubleshooting for common end-user issues (Windows, Microsoft 365, printers, VPN, connectivity) * Complete routine service requests * Attempt first-contact resolution whenever possible * Escalate complex issues with clear documentation and troubleshooting notes * Be on an on-call rotation Ticket Triage & Dispatch Coordination * Monitor and triage incoming tickets in real time * Assign priority based on urgency and business impact * Schedule and dispatch remote and onsite work efficiently * Maintain organized ticket queues and prevent backlog buildup * Optimize technician schedules to improve response time * Escalate tickets that cannot be scheduled within agreed service levels Client Communication & Follow-Up * Serve as a professional and responsive client contact * Keep clients informed of ticket progress and scheduling * Set realistic expectations for response and resolution * Follow up after ticket completion to ensure satisfaction Documentation & Process Adherence * Enter all work and updates into the ticketing system * Document troubleshooting steps and resolutions * Follow established SOPs and contribute to improving documentation * Maintain accurate client records and internal knowledge base entries Scope Limitations (What This Role Does Not Include) * Server architecture or advanced infrastructure engineering * Tier 3 project engineering or complex system design * Independent ownership of major infrastructure projects * This is a frontline service desk and coordination role focused on operational support delivery. ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Hands-on React Native: From Zero to Hero](https://www.wearedevelopers.com/videos/277-hands-on-react-native-from-zero-to-hero) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Panel: New Work](https://www.wearedevelopers.com/videos/816-panel-new-work) - [Go's Concurrency and Parallelism Inside Containers](https://www.wearedevelopers.com/videos/100058-go-s-concurrency-and-parallelism-inside-containers) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)