> Markdown version of [/jobs/ext/2815812-service-desk-specialist](https://www.wearedevelopers.com/jobs/ext/2815812-service-desk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Specialist - **Company:** CHG Health Services, Inc. - **Location:** Midvale, UT, United States - **Experience:** Experienced - **Salary:** $41,600.0 - $54,080.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, JIRA, Microsoft Outlook, Information Systems, Issue Tracking Systems, LiveChat, Microsoft Software, Zendesk, Workday - **Published:** September 10, 2026 - **Apply:** https://www.careerjet.com/job/us7f0a97648d866e672c3b90ef076581d7/eaa ## About the Role * · Someone who has the passion and drive to succeed in a fast-paced environment with a commitment to the success of our clients * · You are organized and a problem solver * · Someone who finds joy in a clean queue and gets satisfaction out of closing tickets * · An individual who prefers to stay busy throughout their workday * · You have no problem taking ownership of your work, but also know when to reach out for help and collaborate with other team members * · You enjoy communicating with clients through multiple different channels such as live chat, email, and occasionally via phone You're Great at: * · Customer relation skills, including interaction through multiple channels of communication including phone, chat, and email * · Prioritizing and managing your time and requests in an effective and efficient manner * · Assessing, understanding, and following up on the needs and problems of clients with speed and urgency while involving resources across the different teams within the company when necessary * · Seeing the big picture while paying attention to detail, * · Experience working with a live chat platform (Zendesk) and ticketing system JSD (Jira Service Desk) and answering live calls (Zoom phone) * · Superb verbal and written communication skills * · Proficiency with Microsoft products, including Excel, Word, and Outlook * · 2-4 years of experience working in a Customer Service or Information Systems Service Desk role * · High school diploma or bachelor's degree is strongly encouraged We believe in fair compensation for all of our people, which is why our pay structure takes into account the cost of labor across U.S. geographic markets. For this position, we offer a pay range of $41,205 -- $99,902 annually, with pay varying depending on work location and job-related factors such as knowledge, position level and experience. During the hiring process, your recruiter can provide more information about the specific salary range for the job location. ## Description Modio started back in 2014 when a group of individuals with different backgrounds all of which included providers, credentialing experts, and developers. This team came together with a goal focusing on how to simplify the credentialing process. As Modio has continued to expand internally and externally, specifically in its Customer Success and Support teams. We are finding that we are needing additional support and looking for a positive, goal-focused individual with a drive and passion to support the clients in a team-based atmosphere. Our daily goal as a team is to provide our clients with a high-touch, high satisfaction experience in support of their use within the credentialing management platform OneView. We accomplish this in a team-orientated and collaborative environment that is not only fast-paced but, also ever-changing.