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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # TELECOMMUTE Professional Services Engineer - **Company:** Axon Enterprise, Inc. - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $88,200.0 - $135,240.0 - **Contract:** Permanent contract - **Skills:** VoIP, Software as a Service, Cloud Computing, OSI Models, Network Architecture, Public Switched Telephone Networks, Software Deployment, Systems Architecture, WebRTC, Network Routers, Firewalls (Computer Science), RTSP, Webforms, Video Streaming, Cisco - **Published:** September 10, 2026 - **Apply:** https://www.dice.com/job-detail/22764546-8fee-435d-8159-ee80319fd9fd ## About the Role * Bachelor's degree in a technical field (or equivalent experience) * At least 8+ years of experience in a technical role related to VoIP (e.g., PBX, Call Center) * Proven knowledge of AWS cloud infrastructure * Proven experience in planning, executing, and delivering complex projects * Strong communication, interpersonal, and conflict-resolution skills * Ability to manage multiple priorities and work effectively under pressure * Excellent analytical and problem-solving skills * Experience with network infrastructure, including routers, firewalls, and the OSI model * Ability to travel up to 50% of the time Nice-to-Haves: * Experience with the public safety industry (ENP Certification/NG911) * Knowledge of Cisco UCS and/or FreeSWITCH * Knowledge of streaming technologies (SIP, RTSP, RTMP, SIP-to-PSTN gateways, SIP Trunk, Wowza, WebRTC) ## Description Here's your chance to join our Global Operations team in order to implement, integrate, and deploy our real-time emergency service platforms to our clients, including 911 Public Safety Answering Points (PSAPs) organizations. In addition to your core role, you will also be suited to providing input into a wide range of technical activities within the company, ranging from technical pre-sales, core architectural and design working sessions, and technical support activities. You will lead onsite and remote installations of Carbyne's SaaS products, and you will also play an important role in the customer's site and system architecture by following Carbyne's best practices and your strong technical experience. You will work in a high-activity/fast-paced environment, with the ability to handle ambiguity and multiple tasks or projects at once. Your teammates are passionate Customer Success and Technical Support teams, but also broader teams such as Product, Marketing, Development and Engineering teams. What You'll Do Deployment Expertise: * Plan, design, and execute end-to-end deployment projects for our cloud call-handling solutions. * Work closely with customers to understand their needs and ensure successful implementations. 911 Systems Technical Depth: * Provide advanced technical training and knowledge transfer to customers throughout the deployment process. * Collaborate with engineering teams on complex technical solutions and troubleshooting. Customer Relations: * Be a trusted advisor to our customers. * Provide ongoing support during deployment, including working after hours on installations and post-implementation assistance. * Champion a customer-centric approach within the team. Process Improvement: * Continuously improve our deployment processes and documentation to ensure efficiency and scalability. Collaboration: * Work effectively across internal teams (Sales, Engineering, Customer Success, and Support) to ensure seamless project delivery. * Maintain strong communication with leadership and stakeholders., We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. ## Related Videos - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [AX is the only Experience that Matters](https://www.wearedevelopers.com/videos/1404-ax-is-the-only-experience-that-matters) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)