> Markdown version of [/jobs/ext/2816140-major-incident-manager](https://www.wearedevelopers.com/jobs/ext/2816140-major-incident-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Major Incident Manager

- **Company:** Capita resourcing
- **Location:** Belfast, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft SharePoint, SC Clearance
- **Published:** September 10, 2026
- **Apply:** https://www.jobs.service.gov.uk/jobs/6aa007790c0e389bf0006243/apply

## About the Role

* Significant experience in major incident management in complex environments.

 * Competent in delivering executive summaries during P1 incidents.

 * Strong background in ITILâ€'aligned Incident Management.

 * Experience supporting both publicâ€'sector and privateâ€'sector clients.

 * Knowledge of ITSM tools.

 * Experience with Microsoft 365 including SharePoint and Teams.

 * Understanding of incident and problem management interaction.

 * ITIL awareness.

You Will Also Have

 * Strong documentation and communication skills.

 * Ability to stay calm and make decisions under pressure.

 * Strong leadership and peopleâ€'management.

 * Excellent stakeholder engagement.

 * Analytical problemâ€'solving skills.

 * Continuousâ€'improvement mindset.

How This Role aligns with Capita's Values

Customer First Always

Ensuring timely resolution of incidents within SLA.

Fearless Innovation

Driving continuous improvement.

## Description

As part of our investment in technology operations, we've established the Command Hub in Belfast to strengthen how we coordinate, govern and continuously improve incident response.

We're looking for a highly experienced Senior Major Incident Manager to join and lead the team.

You'll be responsible for maintaining a robust, efficient and well governed 24x7 incident management capability, ensuring effective coordination when incidents occur and driving continuous improvement across the organisation.

You will act as an escalation point for complex or timeâ€'critical major incidents, support team members during highâ€'severity events, and ensure service delivery meets expectations.

Successful candidates must be eligible for SC clearance.

At Capita, we live by our values: Customer First, Always; Fearless Innovation; ✅ Achieve Together; Everyone is Valued. These guide how we work, collaborate, and deliver exceptional results.

What You'll Be Doing

 * Leading and supporting the Major Incident Management team.

 * Ensuring all incidents progress through to resolution within SLAs.

 * Managing escalations when required. Delivering executive summaries during P1 incidents.

 * Producing weekly and monthly MI reporting.

 * Updating and maintaining process documentation.

 * Driving continuous improvement across the MIM function.

 * Providing leadership, mentoring, and coaching.

 * Collaborating with crossâ€'functional teams.

 * Escalating issues to the Head of Major Incident Management.

 * Managing team performance and reporting quality.

 * Identifying future skills requirements.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment)
- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)

## Related Articles

- [The Geometry of Incidents: Connecting User Impact to Architecture](https://www.wearedevelopers.com/magazine/764-the-geometry-of-incidents-connecting-user-impact-to-architecture)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)