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# Backfill IT Support Engineer

- **Company:** TECEZE
- **Location:** Manchester, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Wireless LAN, Antivirus Softwares, System Configuration, Information Technology Operations, System Center Configuration Manager, Remote Service Software, Software Deployment, User Environment Management, Microsoft InTune, Computer Equipment, Cisco
- **Published:** September 10, 2026
- **Apply:** https://www.collegerecruiter.com/job/2833344586-backfill-it-support-engineer

## About the Role

We are looking for experienced EUC / Deskside Support Engineers with strong hands-on experience in IT Service Management, Desktop Support, End User Computing, and infrastructure troubleshooting.

Manchester, UK

 * 3-4+ years of experience in IT Service Management / EUC / Deskside Support
 * Strong hands-on experience in Desktop / End User Computing support
 * Knowledge of infrastructure components and desktop hardware
 * Hands-on experience assembling/re-seating RAM, SSD, screens, WLAN cards, keyboards, motherboards, etc.
 * System recalibration and hardware sanitization/maintenance
 * Experience with SCCM / Ivanti / Microsoft Intune for software deployments and installations
 * Experience with Windows OS installation, configuration and troubleshooting
 * Knowledge of patching, package installation and troubleshooting
 * Experience supporting conference room / meeting room devices, including:
 + Polycom
 + Cisco
 + StarLeaf
 + Microsoft Teams Rooms
 + Touch panels
 + Monitors
 + Experience with remote support tools such as RDP, iDRAC, iLO and related tools
 + Printer troubleshooting and file restoration experience
 + Experience managing Antivirus, Windows patches, feature packs and endpoint updates
 + Experience managing the complete laptop lifecycle - imaging, allocation, de-allocation, reclamation and inventory tracking
 + Knowledge of ITSM tools and processes
 + Experience working in a Managed Service environment
 + Strong understanding of ITIL Service Management processes
 + Good stakeholder management and customer service skills
 + Excellent English communication and analytical skills
 * Laptop stock and inventory management
 * Asset tracking and maintaining accurate records in ITSM platforms
 * Software installation and deployment
 * Profile archiving and space reclamation
 * Coordination with Facilities teams for non-network devices
 * Troubleshooting end-user devices and infrastructure-related issues
 * Supporting regional IT operations and ensuring SLA adherence



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